A Radical Approach to Long Term Software
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Explores a 'multi-service teams' model as an alternative to traditional software maintenance mode solutions. When services become low-demand, they are handed off to a dedicated team within the same product vertical, rather than an operations team or a delivery team juggling both new and maintenance work. This approach can increase capacity, reduce costs, protect service reliability, preserve future feature delivery, and maintain job satisfaction. Three guardrails are recommended: a clear definition of low-demand services, giving multi-service teams a strong identity tied to their product vertical, and documenting service transfer criteria between teams. Junior developers are suggested as ideal candidates for these teams to gain real-world operational experience.