--- title: A Seasoned Tester's Crystal Ball: How can our employees... description: A seasoned tester reflects on a frustrating two-hour ordeal trying to order a phone through a broken internal system, using it as a lens to explore the concept... canonical: https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-how-can-our-employees-find-information-faster--qifup4rmk twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: A Seasoned Tester's Crystal Ball: How can our employees find information faster? | daily.dev og:description: A seasoned tester reflects on a frustrating two-hour ordeal trying to order a phone through a broken internal system, using it as a lens to explore the concept... og:url: https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-how-can-our-employees-find-information-faster--qifup4rmk og:image: https://api.daily.dev/og/posts/QiFUP4rmK.png og:image:alt: A Seasoned Tester's Crystal Ball: How can our employees find information faster? og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # A Seasoned Tester's Crystal Ball: How can our employees find information faster? **[A Seasoned Tester's Crystal Ball](https://daily.dev/sources/visiblequality)** · 4 min read · 1 upvotes · 1 comments ## Summary A seasoned tester reflects on a frustrating two-hour ordeal trying to order a phone through a broken internal system, using it as a lens to explore the concept of 'failure demand' — the idea that poor quality creates unnecessary work. The post challenges the popular AI-era question 'how can employees find information faster?' by arguing the real goal should be eliminating the need for that information in the first place. It advocates for investing in fixing root causes (better developer testing, higher quality delivery) rather than optimizing workarounds. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Community discussion Top comments from developers on daily.dev. **@agustinbarrientos** · 0 upvotes > Permissions and stale documents worry me more than response speed. ## Similar posts on daily.dev - [A Seasoned Tester's Crystal Ball: Breaking what you thought you knew about testing in 30 minutes](https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-breaking-what-you-thought-you-knew-about-testing-in-30-minutes-pymghmzfo) · A Seasoned Tester's Crystal Ball · 0 upvotes · 0 comments - [A Seasoned Tester's Crystal Ball: Making teams awesome](https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-making-teams-awesome-uh9jpvzia) · A Seasoned Tester's Crystal Ball · 0 upvotes · 0 comments - [A Seasoned Tester's Crystal Ball: Appropriate speed for the conditions, deliberately](https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-appropriate-speed-for-the-conditions-deliberately-oc0qmqyup) · A Seasoned Tester's Crystal Ball · 1 upvotes · 0 comments --- Tags: [#ai](https://daily.dev/tags/ai), [#testing](https://daily.dev/tags/testing) [View this post on daily.dev](https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-how-can-our-employees-find-information-faster--qifup4rmk) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"A Seasoned Tester's Crystal Ball: How can our employees find information faster?","url":"https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-how-can-our-employees-find-information-faster--qifup4rmk","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-how-can-our-employees-find-information-faster--qifup4rmk"},"datePublished":"2026-07-28T08:01:02.559Z","dateModified":"2026-09-14T07:51:30.689Z","description":"A seasoned tester reflects on a frustrating two-hour ordeal trying to order a phone through a broken internal system, using it as a lens to explore the concept...","image":"https://media.daily.dev/image/upload/s--HRgLpUt6--/f_auto/v1722860399/public/Placeholder%2003","thumbnailUrl":"https://media.daily.dev/image/upload/s--HRgLpUt6--/f_auto/v1722860399/public/Placeholder%2003","isAccessibleForFree":true,"articleSection":"A Seasoned Tester's Crystal Ball","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"A Seasoned Tester's Crystal Ball","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/ba613679eceb40ed9948ace84af92409","url":"https://daily.dev/sources/visiblequality"},"commentCount":1,"discussionUrl":"https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-how-can-our-employees-find-information-faster--qifup4rmk","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":1},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":1}],"keywords":"ai,testing","timeRequired":"PT4M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"A Seasoned Tester's Crystal Ball","item":"https://daily.dev/sources/visiblequality"},{"@type":"ListItem","position":3,"name":"A Seasoned Tester's Crystal Ball: How can our employees find information faster?"}]} {"@context":"https://schema.org","@type":"WebPage","@id":"https://daily.dev/posts/a-seasoned-tester-s-crystal-ball-how-can-our-employees-find-information-faster--qifup4rmk","comment":[{"@type":"Comment","text":"Permissions and stale documents worry me more than response speed.","datePublished":"2026-08-01T18:18:14.589Z","url":"https://daily.dev/posts/QiFUP4rmK#c-uaK5BUwoT","author":{"@type":"Person","name":"Agustin Barrientos","url":"https://daily.dev/agustinbarrientos","image":"https://media.daily.dev/image/upload/s--5ayxQnqn--/f_auto/v1788281802/avatars/avatar_wQYYVe5Tbj0NJ7C7qPoa8?_a=BAMAMicg0"}}]} ```