--- title: Absa’s AI is writing its code and answering its calls description: Absa disclosed that over 1,400 of its developers now use AI coding tools including GitHub Copilot and Claude Code, part of its first-half technology... canonical: https://daily.dev/posts/absa-s-ai-is-writing-its-code-and-answering-its-calls-lv1ybzpxf twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Absa’s AI is writing its code and answering its calls | daily.dev og:description: Absa disclosed that over 1,400 of its developers now use AI coding tools including GitHub Copilot and Claude Code, part of its first-half technology... og:url: https://daily.dev/posts/absa-s-ai-is-writing-its-code-and-answering-its-calls-lv1ybzpxf og:image: https://api.daily.dev/og/posts/LV1YBzpXf.png og:image:alt: Absa’s AI is writing its code and answering its calls og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Absa’s AI is writing its code and answering its calls **[TechCentral](https://daily.dev/sources/techcentral)** · 3 min read · 0 upvotes · 0 comments ## Summary Absa disclosed that over 1,400 of its developers now use AI coding tools including GitHub Copilot and Claude Code, part of its first-half technology performance report. More than 30,000 employees use Microsoft Copilot monthly, and 4,400 staff with Copilot Pro licences have built automation agents, with over 3,800 running in production. The bank also detailed AI-driven improvements: faster small business account opening, quicker credit decisioning, better contact centre metrics via Amazon Connect, and a chatbot handling 100,000 queries a month across 11 languages. The disclosure follows Standard Bank naming Amazon Bedrock as its AI platform days earlier and claiming a 20% productivity gain, though Absa gave no comparable productivity figure. The bank also reported ongoing software impairments totaling billions of rand and technology now representing about 28% of group operating expenditure. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### How many developers at Absa use AI coding tools like GitHub Copilot and Claude Code? More than 1,400 Absa developers use AI-assisted coding tools including GitHub Copilot and Anthropic's Claude Code, disclosed in the bank's first-half technology performance statement. Separately, more than 30,000 employees use Microsoft Copilot monthly, and 4,400 staff with Copilot Pro licences have built automation agents, with over 3,800 of those now running in production. _Banking teams comparing AI coding tool rollouts can track enterprise adoption trends like this on daily.dev._ ### What productivity gains have South African banks reported from AI coding tools? Standard Bank claimed a 20% productivity gain from AI coding tools after naming Amazon Bedrock as its AI platform, while Absa disclosed developer headcount using AI tools but gave no comparable productivity figure. This makes Standard Bank's disclosure the more concrete data point among South Africa's big four banks on AI coding ROI. _Engineers weighing AI coding tool impact can follow real productivity benchmarks on daily.dev._ ## Similar posts on daily.dev - [Inside Standard Bank’s multi-model AI bet](https://daily.dev/posts/inside-standard-bank-s-multi-model-ai-bet-tl6ruzaqg) · TechCentral · 0 upvotes · 0 comments - [Investec deploying AI tools to every employee](https://daily.dev/posts/investec-deploying-ai-tools-to-every-employee-xhhot6qzs) · TechCentral · 0 upvotes · 0 comments - [Capitec bets big on AI – and keeps hiring](https://daily.dev/posts/capitec-bets-big-on-ai-and-keeps-hiring-yybqhdddm) · TechCentral · 0 upvotes · 0 comments - [IBM Bob Takes AI Coding Assistants to the Next Level](https://daily.dev/posts/ibm-bob-takes-ai-coding-assistants-to-the-next-level-y0a8qrbxi) · DevOps.com · 1 upvotes · 0 comments --- Tags: [#github](https://daily.dev/tags/github), [#ai-agents](https://daily.dev/tags/ai-agents), [#fintech](https://daily.dev/tags/fintech), [#claude-code](https://daily.dev/tags/claude-code) [View this post on daily.dev](https://daily.dev/posts/absa-s-ai-is-writing-its-code-and-answering-its-calls-lv1ybzpxf) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Absa’s AI is writing its code and answering its calls","url":"https://daily.dev/posts/absa-s-ai-is-writing-its-code-and-answering-its-calls-lv1ybzpxf","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/absa-s-ai-is-writing-its-code-and-answering-its-calls-lv1ybzpxf"},"datePublished":"2026-08-19T11:21:27.761Z","dateModified":"2026-08-19T11:21:51.534Z","description":"Absa disclosed that over 1,400 of its developers now use AI coding tools including GitHub Copilot and Claude Code, part of its first-half technology...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/fdc9f8524bde6ec652754561fe20bd66?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/fdc9f8524bde6ec652754561fe20bd66?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"TechCentral","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"TechCentral","logo":"https://media.daily.dev/image/upload/s--RsqLDZrL--/f_auto/v1717745297/logos/techcentral","url":"https://daily.dev/sources/techcentral"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/absa-s-ai-is-writing-its-code-and-answering-its-calls-lv1ybzpxf","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"github,ai-agents,fintech,claude-code","timeRequired":"PT3M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"TechCentral","item":"https://daily.dev/sources/techcentral"},{"@type":"ListItem","position":3,"name":"Absa’s AI is writing its code and answering its calls"}]} {"@context":"https://schema.org","@type":"FAQPage","@id":"https://daily.dev/posts/absa-s-ai-is-writing-its-code-and-answering-its-calls-lv1ybzpxf#faq","mainEntity":[{"@type":"Question","name":"How many developers at Absa use AI coding tools like GitHub Copilot and Claude Code?","acceptedAnswer":{"@type":"Answer","text":"More than 1,400 Absa developers use AI-assisted coding tools including GitHub Copilot and Anthropic's Claude Code, disclosed in the bank's first-half technology performance statement. Separately, more than 30,000 employees use Microsoft Copilot monthly, and 4,400 staff with Copilot Pro licences have built automation agents, with over 3,800 of those now running in production. Banking teams comparing AI coding tool rollouts can track enterprise adoption trends like this on daily.dev."}},{"@type":"Question","name":"What productivity gains have South African banks reported from AI coding tools?","acceptedAnswer":{"@type":"Answer","text":"Standard Bank claimed a 20% productivity gain from AI coding tools after naming Amazon Bedrock as its AI platform, while Absa disclosed developer headcount using AI tools but gave no comparable productivity figure. This makes Standard Bank's disclosure the more concrete data point among South Africa's big four banks on AI coding ROI. Engineers weighing AI coding tool impact can follow real productivity benchmarks on daily.dev."}}]} ```