--- title: Airbnb releases group booking features as it taps into... description: Airbnb releases group booking features and introduces a new category called Icons. Airbnb is using AI in customer support to streamline processes. canonical: https://daily.dev/posts/airbnb-releases-group-booking-features-as-it-taps-into-ai-for-customer-service-rbe3krcgz twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Airbnb releases group booking features as it taps into AI for customer service | daily.dev og:description: Airbnb releases group booking features and introduces a new category called Icons. Airbnb is using AI in customer support to streamline processes. og:url: https://daily.dev/posts/airbnb-releases-group-booking-features-as-it-taps-into-ai-for-customer-service-rbe3krcgz og:image: https://api.daily.dev/og/posts/RBe3KrCGz.png og:image:alt: Airbnb releases group booking features as it taps into AI for customer service og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Airbnb releases group booking features as it taps into AI for customer service **[TechCrunch](https://daily.dev/sources/tc)** · 3 min read · 0 upvotes · 0 comments ## Summary Airbnb releases group booking features and introduces a new category called Icons. Airbnb is using AI in customer support to streamline processes. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: --- Tags: [#ai](https://daily.dev/tags/ai), [#customer-service](https://daily.dev/tags/customer-service) [View this post on daily.dev](https://daily.dev/posts/airbnb-releases-group-booking-features-as-it-taps-into-ai-for-customer-service-rbe3krcgz) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Airbnb releases group booking features as it taps into AI for customer service","url":"https://daily.dev/posts/airbnb-releases-group-booking-features-as-it-taps-into-ai-for-customer-service-rbe3krcgz","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/airbnb-releases-group-booking-features-as-it-taps-into-ai-for-customer-service-rbe3krcgz"},"datePublished":"2024-05-01T18:35:17.228Z","dateModified":"2024-05-09T08:29:02.242Z","description":"Airbnb releases group booking features and introduces a new category called Icons. Airbnb is using AI in customer support to streamline processes.","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/6d01e42857547e5f582c0a26c0fed475?_a=AQAEuiZ","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/6d01e42857547e5f582c0a26c0fed475?_a=AQAEuiZ","isAccessibleForFree":true,"articleSection":"TechCrunch","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"TechCrunch","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/tc","url":"https://daily.dev/sources/tc"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/airbnb-releases-group-booking-features-as-it-taps-into-ai-for-customer-service-rbe3krcgz","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"ai,customer-service","timeRequired":"PT3M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"TechCrunch","item":"https://daily.dev/sources/tc"},{"@type":"ListItem","position":3,"name":"Airbnb releases group booking features as it taps into AI for customer service"}]} ```