--- title: Airbnb says a third of its customer support is now... description: Airbnb's custom AI agent now handles approximately one-third of customer support issues in the US and Canada, with plans for global expansion. CEO Brian Chesky... canonical: https://daily.dev/posts/airbnb-says-a-third-of-its-customer-support-is-now-handled-by-ai-in-the-us-and-canada-rkos8zz93 twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Airbnb says a third of its customer support is now handled by AI in the US and Canada | daily.dev og:description: Airbnb's custom AI agent now handles approximately one-third of customer support issues in the US and Canada, with plans for global expansion. CEO Brian Chesky... og:url: https://daily.dev/posts/airbnb-says-a-third-of-its-customer-support-is-now-handled-by-ai-in-the-us-and-canada-rkos8zz93 og:image: https://api.daily.dev/og/posts/RKos8zZ93.png og:image:alt: Airbnb says a third of its customer support is now handled by AI in the US and Canada og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Airbnb says a third of its customer support is now handled by AI in the US and Canada **[TechCrunch](https://daily.dev/sources/tc)** · 4 min read · 0 upvotes · 0 comments ## Summary Airbnb's custom AI agent now handles approximately one-third of customer support issues in the US and Canada, with plans for global expansion. CEO Brian Chesky expects AI to reduce costs while improving service quality, and the company hired Meta's Ahmad Al-Dahle as CTO to build an AI-native experience. Airbnb reported Q4 revenue of $2.78 billion, beating estimates, and forecasts low double-digit growth this year. The company emphasizes its proprietary data advantages—200 million verified identities and 500 million reviews—as differentiators against generic AI chatbots, while 80% of its engineers now use AI tools internally. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [Airbnb says AI now writes 60% of its new code](https://daily.dev/posts/airbnb-says-ai-now-writes-60-of-its-new-code-w24zdu6nr) · TechCrunch · 0 upvotes · 0 comments - [Airbnb plans to bake in AI features for search, discovery and support](https://daily.dev/posts/airbnb-plans-to-bake-in-ai-features-for-search-discovery-and-support-2c40mwnl0) · TechCrunch · 0 upvotes · 0 comments - [Airbnb gets into hotels, expands AI for host onboarding and customer support](https://daily.dev/posts/airbnb-gets-into-hotels-expands-ai-for-host-onboarding-and-customer-support-epxpvcrdx) · TechCrunch · 0 upvotes · 0 comments --- Tags: [#ai](https://daily.dev/tags/ai), [#bots](https://daily.dev/tags/bots), [#llama](https://daily.dev/tags/llama) [View this post on daily.dev](https://daily.dev/posts/airbnb-says-a-third-of-its-customer-support-is-now-handled-by-ai-in-the-us-and-canada-rkos8zz93) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Airbnb says a third of its customer support is now handled by AI in the US and Canada","url":"https://daily.dev/posts/airbnb-says-a-third-of-its-customer-support-is-now-handled-by-ai-in-the-us-and-canada-rkos8zz93","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/airbnb-says-a-third-of-its-customer-support-is-now-handled-by-ai-in-the-us-and-canada-rkos8zz93"},"datePublished":"2026-02-13T22:14:05.058Z","dateModified":"2026-02-14T07:34:50.770Z","description":"Airbnb's custom AI agent now handles approximately one-third of customer support issues in the US and Canada, with plans for global expansion. 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