--- title: Amazon Connect Customer launches performance dashboard... description: Amazon Connect Cases now includes a performance dashboard that lets managers track case volume, resolution trends, and SLA compliance. Metrics include cases... canonical: https://daily.dev/posts/amazon-connect-customer-launches-performance-dashboard-for-cases-eilphsi30 twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Amazon Connect Customer launches performance dashboard for Cases | daily.dev og:description: Amazon Connect Cases now includes a performance dashboard that lets managers track case volume, resolution trends, and SLA compliance. Metrics include cases... og:url: https://daily.dev/posts/amazon-connect-customer-launches-performance-dashboard-for-cases-eilphsi30 og:image: https://api.daily.dev/og/posts/eILPhsi30.png og:image:alt: Amazon Connect Customer launches performance dashboard for Cases og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Amazon Connect Customer launches performance dashboard for Cases **[AWS](https://daily.dev/sources/aws)** · 1 min read · 0 upvotes · 0 comments ## Summary Amazon Connect Cases now includes a performance dashboard that lets managers track case volume, resolution trends, and SLA compliance. Metrics include cases created, average resolution time, first-contact resolution rate, and SLA achievement rate. Managers can slice data by case template, assigned user, or queue, and compare current vs. prior-period performance. The feature is available across 10 AWS regions. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### What metrics does the Amazon Connect Cases performance dashboard show? It shows case volume, resolution trends, and SLA achievement rate, with metrics including cases created, average resolution time, first-contact resolution percentage, and SLA achievement. Managers can compare current versus prior-period performance and break results down by case template, assigned user, or assigned queue to spot issues like missed SLA targets in specific case categories. _Teams tuning contact center SLAs can follow feature rollouts like this via daily.dev._ ### Which AWS regions support Amazon Connect Cases? Amazon Connect Cases is available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). _Architects planning multi-region AWS deployments can track service availability updates on daily.dev._ ## Similar posts on daily.dev - [Amazon Connect Customer now lets managers chat with their data](https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq) · AWS · 1 upvotes · 0 comments - [Amazon Connect Customer now lets you export cases to CSV from the agent workspace](https://daily.dev/posts/amazon-connect-customer-now-lets-you-export-cases-to-csv-from-the-agent-workspace-jy5cemxkm) · AWS · 0 upvotes · 0 comments - [Amazon Connect Customer now lets you update the customer profile on a case or add a profile after a case is opened](https://daily.dev/posts/amazon-connect-customer-now-lets-you-update-the-customer-profile-on-a-case-or-add-a-profile-after-a--zrsdqbgpc) · AWS · 0 upvotes · 0 comments --- Tags: [#aws](https://daily.dev/tags/aws), [#customer-service](https://daily.dev/tags/customer-service) [View this post on daily.dev](https://daily.dev/posts/amazon-connect-customer-launches-performance-dashboard-for-cases-eilphsi30) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Amazon Connect Customer launches performance dashboard for Cases","url":"https://daily.dev/posts/amazon-connect-customer-launches-performance-dashboard-for-cases-eilphsi30","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/amazon-connect-customer-launches-performance-dashboard-for-cases-eilphsi30"},"datePublished":"2026-08-11T15:07:13.097Z","dateModified":"2026-09-13T18:43:24.190Z","description":"Amazon Connect Cases now includes a performance dashboard that lets managers track case volume, resolution trends, and SLA compliance. 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