--- title: Amazon Connect Customer now lets business users manage... description: Amazon Connect Customer now supports larger and more manageable reference data tables, holding up to 20,000 values per table for configurations like operating... canonical: https://daily.dev/posts/amazon-connect-customer-now-lets-business-users-manage-more-reference-data-to-adjust-contact-center--hz8bgxwye twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time | daily.dev og:description: Amazon Connect Customer now supports larger and more manageable reference data tables, holding up to 20,000 values per table for configurations like operating... og:url: https://daily.dev/posts/amazon-connect-customer-now-lets-business-users-manage-more-reference-data-to-adjust-contact-center--hz8bgxwye og:image: https://api.daily.dev/og/posts/hZ8bGxwyE.png og:image:alt: Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time **[AWS](https://daily.dev/sources/aws)** · 1 min read · 0 upvotes · 0 comments ## Summary Amazon Connect Customer now supports larger and more manageable reference data tables, holding up to 20,000 values per table for configurations like operating hours, escalation rules, AI agent prompts, and queue assignments. Administrators can export tables, bulk-edit hundreds of records, move tables between instances, and load data from external sources like Excel and DynamoDB. This lets business teams update contact center configurations themselves without needing technical staff. The feature is available across AWS commercial and GovCloud (US-West) regions where Amazon Connect Customer is offered. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### How many values can a data table hold in Amazon Connect Customer now? Data tables in Amazon Connect Customer can now hold up to 20,000 values per table. This supports configurations such as operating hours, escalation rules, AI agent prompts, and queue assignments that drive contact flows. Administrators can also export tables, bulk-edit hundreds of records, move tables between Connect Customer instances, and load data from external sources like Excel and DynamoDB. _daily.dev helps teams track platform capacity updates like this before they hit configuration limits._ ### Can business users update Amazon Connect contact center configurations without engineering help? Yes, business teams can manage data tables directly to adjust contact center configurations such as escalation rules and queue assignments as conditions change, without depending on technical resources. Administrators can also export and bulk-edit hundreds of records and load reference data from sources like Excel and DynamoDB. _Teams weighing self-service configuration tools follow updates like this on daily.dev._ ## Similar posts on daily.dev - [Amazon Connect Customer now lets managers chat with their data](https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq) · AWS · 1 upvotes · 0 comments - [Amazon Connect Customer now lets you set specific capacity limits for different types of Tasks and Emails](https://daily.dev/posts/amazon-connect-customer-now-lets-you-set-specific-capacity-limits-for-different-types-of-tasks-and-e-twi5ixh7e) · AWS · 0 upvotes · 0 comments - [Amazon Connect introduces AI-powered manager assistance \(Preview\)](https://daily.dev/posts/amazon-connect-introduces-ai-powered-manager-assistance-preview--ho9inh35d) · AWS · 0 upvotes · 0 comments --- Tags: [#aws](https://daily.dev/tags/aws), [#data-management](https://daily.dev/tags/data-management) [View this post on daily.dev](https://daily.dev/posts/amazon-connect-customer-now-lets-business-users-manage-more-reference-data-to-adjust-contact-center--hz8bgxwye) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time","url":"https://daily.dev/posts/amazon-connect-customer-now-lets-business-users-manage-more-reference-data-to-adjust-contact-center--hz8bgxwye","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/amazon-connect-customer-now-lets-business-users-manage-more-reference-data-to-adjust-contact-center--hz8bgxwye"},"datePublished":"2026-09-29T20:06:43.221Z","dateModified":"2026-09-29T20:07:02.382Z","description":"Amazon Connect Customer now supports larger and more manageable reference data tables, holding up to 20,000 values per table for configurations like operating...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/e82c8cceed8771f89f06dfc50fa9305d?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/e82c8cceed8771f89f06dfc50fa9305d?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"AWS","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"AWS","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/aws","url":"https://daily.dev/sources/aws"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/amazon-connect-customer-now-lets-business-users-manage-more-reference-data-to-adjust-contact-center--hz8bgxwye","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"aws,data-management","timeRequired":"PT1M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"AWS","item":"https://daily.dev/sources/aws"},{"@type":"ListItem","position":3,"name":"Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time"}]} {"@context":"https://schema.org","@type":"FAQPage","@id":"https://daily.dev/posts/amazon-connect-customer-now-lets-business-users-manage-more-reference-data-to-adjust-contact-center--hz8bgxwye#faq","mainEntity":[{"@type":"Question","name":"How many values can a data table hold in Amazon Connect Customer now?","acceptedAnswer":{"@type":"Answer","text":"Data tables in Amazon Connect Customer can now hold up to 20,000 values per table. This supports configurations such as operating hours, escalation rules, AI agent prompts, and queue assignments that drive contact flows. Administrators can also export tables, bulk-edit hundreds of records, move tables between Connect Customer instances, and load data from external sources like Excel and DynamoDB. daily.dev helps teams track platform capacity updates like this before they hit configuration limits."}},{"@type":"Question","name":"Can business users update Amazon Connect contact center configurations without engineering help?","acceptedAnswer":{"@type":"Answer","text":"Yes, business teams can manage data tables directly to adjust contact center configurations such as escalation rules and queue assignments as conditions change, without depending on technical resources. Administrators can also export and bulk-edit hundreds of records and load reference data from sources like Excel and DynamoDB. 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