--- title: Amazon Connect Customer now lets managers chat with... description: Amazon Connect Customer adds a new AI feature letting managers query contact center data in plain language, searching over 150 metrics across self-service,... canonical: https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Amazon Connect Customer now lets managers chat with their data | daily.dev og:description: Amazon Connect Customer adds a new AI feature letting managers query contact center data in plain language, searching over 150 metrics across self-service,... og:url: https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq og:image: https://api.daily.dev/og/posts/fUxG6lTaQ.png og:image:alt: Amazon Connect Customer now lets managers chat with their data og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Amazon Connect Customer now lets managers chat with their data **[AWS](https://daily.dev/sources/aws)** · 1 min read · 1 upvotes · 0 comments ## Summary Amazon Connect Customer adds a new AI feature letting managers query contact center data in plain language, searching over 150 metrics across self-service, agent, and queue performance to surface insights and recommended actions, such as prioritized lists of queues best suited for automation with confidence scores and projected impact. The feature is available in all AWS regions where Amazon Connect Customer AI Agents are supported. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### What does the new chat feature in Amazon Connect Customer do for managers? It lets managers ask plain-language questions about contact center performance and get back an answer, supporting evidence, and a recommended fix in seconds. The feature searches across more than 150 metrics spanning self-service, agent performance, and queue performance. For example, asking which queues are best candidates for automation returns a prioritized list with confidence scores and projected impact, based on where handle time and after-contact work run highest. _daily.dev surfaces updates like this for teams evaluating AI-driven contact center analytics._ ### Which AWS Regions support the Amazon Connect Customer chat-based analytics feature? It is available in all AWS Regions where Amazon Connect Customer AI Agents are supported. Full region availability details are listed in the Amazon Connect regions documentation. _Track regional rollout details on daily.dev before planning an Amazon Connect deployment._ ## Similar posts on daily.dev - [Amazon Connect introduces AI-powered manager assistance \(Preview\)](https://daily.dev/posts/amazon-connect-introduces-ai-powered-manager-assistance-preview--ho9inh35d) · AWS · 0 upvotes · 0 comments - [Amazon Connect Customer now uses generative AI to automatically evaluate self-service interactions](https://daily.dev/posts/amazon-connect-customer-now-uses-generative-ai-to-automatically-evaluate-self-service-interactions-xf5zrg6va) · AWS · 0 upvotes · 0 comments - [Amazon Connect now provides conversational analytics for voice and chat bots](https://daily.dev/posts/amazon-connect-now-provides-conversational-analytics-for-voice-and-chat-bots-cydhvmcve) · AWS · 0 upvotes · 0 comments - [Amazon Connect now provides integrated workflows for managers to coach agents](https://daily.dev/posts/amazon-connect-now-provides-integrated-workflows-for-managers-to-coach-agents-k1h0fcqr8) · AWS · 0 upvotes · 0 comments --- Tags: [#aws](https://daily.dev/tags/aws), [#genai](https://daily.dev/tags/genai) [View this post on daily.dev](https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Amazon Connect Customer now lets managers chat with their data","url":"https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq"},"datePublished":"2026-08-21T21:07:13.746Z","dateModified":"2026-09-13T18:32:46.977Z","description":"Amazon Connect Customer adds a new AI feature letting managers query contact center data in plain language, searching over 150 metrics across self-service,...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/2882c7c17d66df165856646dee063081?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/2882c7c17d66df165856646dee063081?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"AWS","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"AWS","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/aws","url":"https://daily.dev/sources/aws"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":1},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"aws,genai","timeRequired":"PT1M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"AWS","item":"https://daily.dev/sources/aws"},{"@type":"ListItem","position":3,"name":"Amazon Connect Customer now lets managers chat with their data"}]} {"@context":"https://schema.org","@type":"FAQPage","@id":"https://daily.dev/posts/amazon-connect-customer-now-lets-managers-chat-with-their-data-fuxg6ltaq#faq","mainEntity":[{"@type":"Question","name":"What does the new chat feature in Amazon Connect Customer do for managers?","acceptedAnswer":{"@type":"Answer","text":"It lets managers ask plain-language questions about contact center performance and get back an answer, supporting evidence, and a recommended fix in seconds. 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