--- title: Amazon Connect Customer now lets you export cases to CSV... description: Amazon Connect Cases now supports exporting case data to CSV directly from the agent workspace. Agents can filter and select cases and choose which fields to... canonical: https://daily.dev/posts/amazon-connect-customer-now-lets-you-export-cases-to-csv-from-the-agent-workspace-jy5cemxkm twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Amazon Connect Customer now lets you export cases to CSV from the agent workspace | daily.dev og:description: Amazon Connect Cases now supports exporting case data to CSV directly from the agent workspace. Agents can filter and select cases and choose which fields to... og:url: https://daily.dev/posts/amazon-connect-customer-now-lets-you-export-cases-to-csv-from-the-agent-workspace-jy5cemxkm og:image: https://api.daily.dev/og/posts/JY5CemXKm.png og:image:alt: Amazon Connect Customer now lets you export cases to CSV from the agent workspace og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Amazon Connect Customer now lets you export cases to CSV from the agent workspace **[AWS](https://daily.dev/sources/aws)** · 1 min read · 0 upvotes · 0 comments ## Summary Amazon Connect Cases now supports exporting case data to CSV directly from the agent workspace. Agents can filter and select cases and choose which fields to include in the export. Admins can control access via security profile permissions. The feature is available across 10 AWS regions. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### How do I export Amazon Connect cases to a CSV file from the agent workspace? Amazon Connect Customer now lets agents export cases directly to a CSV file from the agent workspace. Agents can filter and select specific cases and choose which case fields to include in the export, and admins can restrict this ability using a security profile permission. This makes it easier to share case data with internal teams or external stakeholders such as vendors, legal teams, or business partners. _daily.dev keeps AWS admins current on Amazon Connect feature rollouts like case exporting._ ### Which AWS regions support Amazon Connect Cases? Amazon Connect Cases is available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). The new CSV export capability for cases follows the same regional availability. _Teams planning regional Amazon Connect deployments can track availability updates via daily.dev._ ## Similar posts on daily.dev - [Amazon Connect Cases now lets you edit related items and delete cases from the agent workspace](https://daily.dev/posts/amazon-connect-cases-now-lets-you-edit-related-items-and-delete-cases-from-the-agent-workspace-zc919nmaq) · AWS · 0 upvotes · 0 comments - [Amazon Connect Customer launches performance dashboard for Cases](https://daily.dev/posts/amazon-connect-customer-launches-performance-dashboard-for-cases-eilphsi30) · AWS · 0 upvotes · 0 comments - [Amazon Connect Cases now supports CSV uploads to map related field options](https://daily.dev/posts/amazon-connect-cases-now-supports-csv-uploads-to-map-related-field-options-7bhetfmla) · AWS · 1 upvotes · 0 comments - [Amazon Connect Customer now lets you update the customer profile on a case or add a profile after a case is opened](https://daily.dev/posts/amazon-connect-customer-now-lets-you-update-the-customer-profile-on-a-case-or-add-a-profile-after-a--zrsdqbgpc) · AWS · 0 upvotes · 0 comments --- Tags: [#aws](https://daily.dev/tags/aws) [View this post on daily.dev](https://daily.dev/posts/amazon-connect-customer-now-lets-you-export-cases-to-csv-from-the-agent-workspace-jy5cemxkm) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Amazon Connect Customer now lets you export cases to CSV from the agent workspace","url":"https://daily.dev/posts/amazon-connect-customer-now-lets-you-export-cases-to-csv-from-the-agent-workspace-jy5cemxkm","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/amazon-connect-customer-now-lets-you-export-cases-to-csv-from-the-agent-workspace-jy5cemxkm"},"datePublished":"2026-08-04T22:06:41.707Z","dateModified":"2026-09-13T20:56:27.714Z","description":"Amazon Connect Cases now supports exporting case data to CSV directly from the agent workspace. 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Agents can filter and select specific cases and choose which case fields to include in the export, and admins can restrict this ability using a security profile permission. This makes it easier to share case data with internal teams or external stakeholders such as vendors, legal teams, or business partners. daily.dev keeps AWS admins current on Amazon Connect feature rollouts like case exporting."}},{"@type":"Question","name":"Which AWS regions support Amazon Connect Cases?","acceptedAnswer":{"@type":"Answer","text":"Amazon Connect Cases is available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). The new CSV export capability for cases follows the same regional availability. Teams planning regional Amazon Connect deployments can track availability updates via daily.dev."}}]} ```