--- title: Amazon Connect Customer now lets you view metrics by... description: Amazon Connect Customer now lets you break down metrics by customer segment: lifetime value (LTV) and repeat-caller status. You can compare any metric for... canonical: https://daily.dev/posts/amazon-connect-customer-now-lets-you-view-metrics-by-customer-lifetime-value-and-repeat-caller-statu-j7nbexrnp twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status | daily.dev og:description: Amazon Connect Customer now lets you break down metrics by customer segment: lifetime value (LTV) and repeat-caller status. You can compare any metric for... og:url: https://daily.dev/posts/amazon-connect-customer-now-lets-you-view-metrics-by-customer-lifetime-value-and-repeat-caller-statu-j7nbexrnp og:image: https://api.daily.dev/og/posts/J7nbeXRNp.png og:image:alt: Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status **[AWS](https://daily.dev/sources/aws)** · 1 min read · 0 upvotes · 0 comments ## Summary Amazon Connect Customer now lets you break down metrics by customer segment: lifetime value (LTV) and repeat-caller status. You can compare any metric for repeat callers against the rest of your contacts, or check results among your highest-LTV customers. Where a segment is underperforming, you can route high-LTV customers to your most effective people, adjust the knowledge bases and self-service flows that repeat callers fall back from, or refine agent guidance for segments where satisfaction is slipping. The feature is available in all AWS Regions where Amazon Connect Customer with Connect Customer Profiles is offered. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### How can I segment Amazon Connect metrics by customer lifetime value or repeat-caller status? Amazon Connect Customer now supports viewing metrics broken down by customer lifetime value (LTV) and repeat-caller status. You can compare any metric between repeat callers and other contacts, or isolate results for your highest-LTV customers, to spot underperforming segments before they affect aggregate numbers. It is available in all AWS Regions where Amazon Connect Customer with Connect Customer Profiles is offered. _Teams rolling out new contact center analytics track AWS feature updates like this on daily.dev._ ## Similar posts on daily.dev - [Amazon Connect Customer now measures the outcomes that drive retention and revenue](https://daily.dev/posts/amazon-connect-customer-now-measures-the-outcomes-that-drive-retention-and-revenue-qotqklhvk) · AWS · 0 upvotes · 0 comments - [Amazon Connect Outbound Campaigns now supports contact priority ordering](https://daily.dev/posts/amazon-connect-outbound-campaigns-now-supports-contact-priority-ordering-pfruhrxrt) · AWS · 1 upvotes · 0 comments - [Amazon Connect Customer Profiles now supports customizing what agents see](https://daily.dev/posts/amazon-connect-customer-profiles-now-supports-customizing-what-agents-see-jk8smotg3) · AWS · 0 upvotes · 0 comments --- Tags: [#aws](https://daily.dev/tags/aws) [View this post on daily.dev](https://daily.dev/posts/amazon-connect-customer-now-lets-you-view-metrics-by-customer-lifetime-value-and-repeat-caller-statu-j7nbexrnp) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status","url":"https://daily.dev/posts/amazon-connect-customer-now-lets-you-view-metrics-by-customer-lifetime-value-and-repeat-caller-statu-j7nbexrnp","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/amazon-connect-customer-now-lets-you-view-metrics-by-customer-lifetime-value-and-repeat-caller-statu-j7nbexrnp"},"datePublished":"2026-10-26T17:05:28.427Z","dateModified":"2026-10-26T17:11:07.250Z","description":"Amazon Connect Customer now lets you break down metrics by customer segment: lifetime value (LTV) and repeat-caller status. 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You can compare any metric between repeat callers and other contacts, or isolate results for your highest-LTV customers, to spot underperforming segments before they affect aggregate numbers. It is available in all AWS Regions where Amazon Connect Customer with Connect Customer Profiles is offered. Teams rolling out new contact center analytics track AWS feature updates like this on daily.dev."}}]} ```