Discover more about what's new at AWS with Amazon Connect Customer now supports forecasting, planning, and scheduling for Tasks and Emails

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Amazon Connect now extends its forecasting, capacity planning, and scheduling capabilities to Tasks and Emails channels, in addition to Voice and Chat. This enables contact center managers to generate unified workforce forecasts and schedules that account for all interaction types, including concurrent work handling, variable task durations, and channel-specific service level requirements. The feature is available in all AWS regions where Amazon Connect agent scheduling is supported.