Discover more about what's new at AWS with Amazon Connect Customer now supports scheduling tasks up to 90 days in advance

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Amazon Connect Customer now allows organizations to schedule tasks up to 90 days in advance, up from the previous limit. This enables planning and routing of long-running follow-up work, such as multi-step insurance claim workflows. Tasks can be scheduled via the StartTaskContact API, flows, or the agent workspace, and the feature is available in all commercial and AWS GovCloud (US) regions.