--- title: Amazon Connect introduces AI-powered manager assistance... description: Amazon Connect is launching a preview of an AI-powered assistant for contact center managers. It enables natural language queries across 150+ Amazon Connect... canonical: https://daily.dev/posts/amazon-connect-introduces-ai-powered-manager-assistance-preview--ho9inh35d twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Amazon Connect introduces AI-powered manager assistance (Preview) | daily.dev og:description: Amazon Connect is launching a preview of an AI-powered assistant for contact center managers. It enables natural language queries across 150+ Amazon Connect... og:url: https://daily.dev/posts/amazon-connect-introduces-ai-powered-manager-assistance-preview--ho9inh35d og:image: https://api.daily.dev/og/posts/Ho9Inh35d.png og:image:alt: Amazon Connect introduces AI-powered manager assistance (Preview) og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Amazon Connect introduces AI-powered manager assistance (Preview) **[AWS](https://daily.dev/sources/aws)** · 1 min read · 0 upvotes · 0 comments ## Summary Amazon Connect is launching a preview of an AI-powered assistant for contact center managers. It enables natural language queries across 150+ Amazon Connect metrics—covering agent scheduling, self-service experience, and performance evaluations—with historical data support. The assistant can also diagnose operational issues, such as identifying queues at risk of missing service level targets, and recommend recovery actions. Access requires contacting an AWS account team or representative. ## Full article daily.dev links to this article rather than hosting it. 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