---
title: "Analyzing the evidence that helps businesses win “product not received” disputes"
url: https://daily.dev/posts/analyzing-the-evidence-that-helps-businesses-win-product-not-received-disputes-tn84nxluq
source_url: https://stripe.com/blog/analyzing-the-evidence-that-helps-businesses-win-product-not-received-disputes
type: article
source: "Stripe"
published: 2026-07-21T16:11:57.558Z
updated: 2026-07-21T18:20:44.490Z
tags: ["ecommerce", "stripe", "fraud-detection"]
reading_time: 6
upvotes: 1
comments: 0
language: en
---

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# Analyzing the evidence that helps businesses win “product not received” disputes

**[Stripe](https://daily.dev/sources/stripe)** · 6 min read · 1 upvotes · 0 comments

## Summary

Analysis of one million Stripe dispute evidence packets over 16 weeks reveals which evidence types most improve win rates for 'product not received' disputes. For physical goods, combining delivery confirmation, GPS delivery maps, and recipient signatures yields a 44 percentage point higher win rate. Timing matters too — submitting evidence after confirmed delivery adds 27 points, while submitting during transit adds only 2. For digital goods, activity/usage logs add 10 points and service provisioning records add 8. Refunds processed through Stripe itself are the strongest signal, adding 63 points versus just 6 for store credit refunds. Stripe's Smart Disputes feature automates evidence assembly using these findings.

## Full article

daily.dev links to this article rather than hosting it. Read it at the original source: <https://stripe.com/blog/analyzing-the-evidence-that-helps-businesses-win-product-not-received-disputes>

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---

Tags: [#ecommerce](https://daily.dev/tags/ecommerce), [#stripe](https://daily.dev/tags/stripe), [#fraud-detection](https://daily.dev/tags/fraud-detection)

[View this post on daily.dev](https://daily.dev/posts/analyzing-the-evidence-that-helps-businesses-win-product-not-received-disputes-tn84nxluq)