--- title: Bugs Cost the Business | daily.dev description: A software testing consultant shares a real-world experience where poor form validation on an Australian bookstore's website prevented him from completing a... canonical: https://daily.dev/posts/bugs-cost-the-business-hi0cap7lb twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Bugs Cost the Business | daily.dev og:description: A software testing consultant shares a real-world experience where poor form validation on an Australian bookstore's website prevented him from completing a... og:url: https://daily.dev/posts/bugs-cost-the-business-hi0cap7lb og:image: https://api.daily.dev/og/posts/hi0cap7LB.png og:image:alt: Bugs Cost the Business og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Bugs Cost the Business **[DevelopSense](https://daily.dev/sources/developsense)** · 3 min read · 0 upvotes · 0 comments ## Summary A software testing consultant shares a real-world experience where poor form validation on an Australian bookstore's website prevented him from completing a purchase. The phone number field rejected all international formats without providing useful guidance, ultimately costing the business over $200 in lost revenue. The post argues that experiential testing — done by skilled testers who think beyond the typical user — would have caught this issue, and notes the company appears to have no dedicated QA staff. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [The Day I Became a Bug Hunter](https://daily.dev/posts/the-day-i-became-a-bug-hunter-sdcdqeq1o) · DEV · 20 upvotes · 1 comments - [I Watched Three Founders Waste a Combined $180,000 on Software Nobody Used](https://daily.dev/posts/i-watched-three-founders-waste-a-combined-180-000-on-software-nobody-used-vih4dwi9a) · Medium · 0 upvotes · 0 comments --- Tags: [#webdev](https://daily.dev/tags/webdev), [#testing](https://daily.dev/tags/testing), [#ux](https://daily.dev/tags/ux) [View this post on daily.dev](https://daily.dev/posts/bugs-cost-the-business-hi0cap7lb) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Bugs Cost the Business","url":"https://daily.dev/posts/bugs-cost-the-business-hi0cap7lb","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/bugs-cost-the-business-hi0cap7lb"},"datePublished":"2026-03-18T00:14:29.092Z","dateModified":"2026-03-18T00:14:52.567Z","description":"A software testing consultant shares a real-world experience where poor form validation on an Australian bookstore's website prevented him from completing a...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/3fd7677beb554573075a9aea6b5e7fb6?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/3fd7677beb554573075a9aea6b5e7fb6?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"DevelopSense","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"DevelopSense","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/bcb77f14dcc24c819b3552095fea6260","url":"https://daily.dev/sources/developsense"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/bugs-cost-the-business-hi0cap7lb","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"webdev,testing,ux","timeRequired":"PT3M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"DevelopSense","item":"https://daily.dev/sources/developsense"},{"@type":"ListItem","position":3,"name":"Bugs Cost the Business"}]} ```