---
title: "Building Reliable Production AI with Durable Workflows"
url: https://daily.dev/posts/building-reliable-production-ai-with-durable-workflows-8k7gdooen
source_url: https://engineering.salesforce.com/building-reliable-production-ai-with-durable-workflows
type: article
source: "Salesforce Engineering"
published: 2026-07-27T22:31:52.771Z
updated: 2026-07-28T00:44:28.537Z
tags: ["ai-agents", "distributed-systems"]
reading_time: 11
upvotes: 2
comments: 1
language: en
---

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# Building Reliable Production AI with Durable Workflows

**[Salesforce Engineering](https://daily.dev/sources/salesforceeng)** · 11 min read · 2 upvotes · 1 comments

## Summary

Building production AI systems requires more than good prompts — it demands durable execution infrastructure. Using Salesforce's Agentforce Grid as a case study, this post explains how large-scale AI workflows (e.g., generating outputs across 10,000 rows) fail due to distributed systems challenges: partial failures, worker restarts, and unclear retry boundaries. The solution is treating execution as durable state using Temporal-backed workflows, where each row/batch becomes a recoverable unit with its own retry policy and checkpointing. This approach reduced failures from ~90% to 0% in internal testing and improved P95 completion time by ~60%. Key design principles: identify the smallest meaningful unit of recoverable work, persist execution history outside any single process, align retry boundaries with execution boundaries, and expose layered progress visibility to users.

## Full article

daily.dev links to this article rather than hosting it. Read it at the original source: <https://engineering.salesforce.com/building-reliable-production-ai-with-durable-workflows>

## Community discussion

Top comments from developers on daily.dev.

**@trevorsuna** · 0 upvotes

> This is the less flashy side of AI that actually makes it usable in prod. Prompts don’t help when a worker dies at row 7,000. Durable state, small retry units, and honest progress reporting are the real feature.

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---

Tags: [#ai-agents](https://daily.dev/tags/ai-agents), [#distributed-systems](https://daily.dev/tags/distributed-systems)

[View this post on daily.dev](https://daily.dev/posts/building-reliable-production-ai-with-durable-workflows-8k7gdooen)