--- title: Building what customers need, not just what they ask for description: Building innovative products requires balancing customer feedback with strong product vision. While customers may not always know what they need, their... canonical: https://daily.dev/posts/building-what-customers-need-not-just-what-they-ask-for-bnyxefa1z twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Building what customers need, not just what they ask for | daily.dev og:description: Building innovative products requires balancing customer feedback with strong product vision. While customers may not always know what they need, their... og:url: https://daily.dev/posts/building-what-customers-need-not-just-what-they-ask-for-bnyxefa1z og:image: https://api.daily.dev/og/posts/bNyXEfA1Z.png og:image:alt: Building what customers need, not just what they ask for og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Building what customers need, not just what they ask for **[Linear](https://daily.dev/sources/linear)** · 5 min read · 153 upvotes · 4 comments ## Summary Building innovative products requires balancing customer feedback with strong product vision. While customers may not always know what they need, their feedback sharpens product teams' intuition. At Linear, the Customer Requests feature was designed to collect, organize, and interpret customer feedback, enabling teams to prioritize and act on high-impact needs, especially as companies scale. The goal is to integrate customer context directly into product decisions, ensuring that products solve real problems without merely tallying feature requests. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Community discussion Top comments from developers on daily.dev. **@oliverrc** · 1 upvotes > Linear is an excellent of building high quality user centric software. The tool is so wonderful to use and I am grateful daily for the dedication to the usability and customer experience **@wiljos** · 0 upvotes > Reading this, building feedback collector feature become reasonable. **@dymchenko** · 0 upvotes > it seems to help find a balance between reinventing the wheel and creating a «second clubhouse» that no one needed **@ahmdhsn\_dev** · 0 upvotes > Good read. --- Tags: [#startup](https://daily.dev/tags/startup), [#product-management](https://daily.dev/tags/product-management) [View this post on daily.dev](https://daily.dev/posts/building-what-customers-need-not-just-what-they-ask-for-bnyxefa1z) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Building what customers need, not just what they ask for","url":"https://daily.dev/posts/building-what-customers-need-not-just-what-they-ask-for-bnyxefa1z","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/building-what-customers-need-not-just-what-they-ask-for-bnyxefa1z"},"datePublished":"2025-03-04T14:05:31.515Z","dateModified":"2025-03-04T14:05:47.778Z","description":"Building innovative products requires balancing customer feedback with strong product vision. 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The tool is so wonderful to use and I am grateful daily for the dedication to the usability and customer experience","datePublished":"2025-04-06T17:01:04.214Z","url":"https://daily.dev/posts/bNyXEfA1Z#c-X0uGL0cdK","author":{"@type":"Person","name":"Oliver Rivett-Carnac","url":"https://daily.dev/oliverrc","image":"https://avatars.githubusercontent.com/u/1888486?v=4"},"interactionStatistic":{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":1}},{"@type":"Comment","text":"Reading this, building feedback collector feature become reasonable.","datePublished":"2025-04-29T01:59:28.391Z","url":"https://daily.dev/posts/bNyXEfA1Z#c-wt8nrQFe8","author":{"@type":"Person","name":"Willi Joselin","url":"https://daily.dev/wiljos","image":"https://lh3.googleusercontent.com/a/ACg8ocI2X02GGb2mBxEjfLuiKA-Vr4xG2qJE8SKwfWHR9Qbi=s96-c"}},{"@type":"Comment","text":"it seems to help find a balance between reinventing the wheel and creating a «second clubhouse» that no one needed","datePublished":"2025-05-22T06:33:48.538Z","url":"https://daily.dev/posts/bNyXEfA1Z#c-iNjOuh9By","author":{"@type":"Person","name":"Yelyzaveta Dymchenko","url":"https://daily.dev/dymchenko","image":"https://media.daily.dev/image/upload/s--yK60kYJt--/f_auto/v1758026332/avatars/avatar_enFFs9scV0KoDegRwK1Y1?_a=BAMClqZW0"}},{"@type":"Comment","text":"Good read.","datePublished":"2025-03-25T08:42:35.065Z","url":"https://daily.dev/posts/bNyXEfA1Z#c-jF2fsLazC","author":{"@type":"Person","name":"Ahmed Hasan","url":"https://daily.dev/ahmdhsn_dev","image":"https://lh3.googleusercontent.com/a/ACg8ocJfxiSVI5WiZfTBkuRrjrt0waLjOZAaV4YQ3dAaucuBbbNc5j3E=s96-c"}}]} ```