“How long?”
“Customers told us this morning.”
This is not a monitoring strategy.
Amazon CloudWatch collects metrics, logs and events from AWS resources and applications.
It helps you understand what is happening before the customer becomes your alerting system.
Monitor what matters: availability, errors, latency, capacity and business-critical processes.
A dashboard is useful. An alert that reaches the right person at the right time is even more useful.
#AWSWithoutTheFluff #CloudWatch #Observability

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Ezile Mdodana

A short-form post using a relatable incident scenario to highlight the importance of proactive monitoring with AWS CloudWatch. Key message: customers should never be your alerting system. Covers core observability pillars — availability, errors, latency, capacity, and business-critical processes — and emphasizes that actionable alerts reaching the right person matter more than dashboards alone.

Day 13/30: “The application is down.”

Absolutely agree. Monitoring should be proactive, not something that starts after customers report an issue. Effective observability combines meaningful metrics, logs, alerts, and clear ownership so teams can identify and resolve problems before they impact users.

The customer should never be the first alerting integration