Grafana is integrating AI agents into observability workflows through the Model Context Protocol (MCP) standard. The approach progresses from simple LLM text responses to tool-calling capabilities that can interact with Grafana APIs, dashboards, and data sources. The implementation includes a multi-agent architecture with specialized agents for different tasks, comprehensive evaluation systems for testing reliability, and natural language interfaces for complex observability tasks. The solution addresses challenges like token optimization, agent coordination, and dynamic adaptation to different Grafana environments.