Don't Get Security from Your RMM Provider: Know the Risks
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Purchasing cybersecurity solutions through an RMM (Remote Monitoring and Management) provider creates accountability gaps, communication failures, and delayed incident response. When a cyberattack occurs, RMM and security vendors often deflect responsibility to each other, leaving clients without timely help. Real-world examples include a Lorenz ransomware attack where both providers went silent for three days, and an MSP whose alerts were marked as true positives without investigation. The recommendation is to use dedicated security providers with specialized expertise and 24/7 response capabilities rather than bundling security through an RMM middleman.
