--- title: Driving AI adoption through trust: Insights from... description: Atlassian AI design leader Rachel Shepard shares how the team tackled low AI adoption by rethinking how agents are presented to users. Facing 'agent sprawl' —... canonical: https://daily.dev/posts/driving-ai-adoption-through-trust-insights-from-atlassian-designer-rachel-shepard-1onzcr01q twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Driving AI adoption through trust: Insights from Atlassian designer Rachel Shepard | daily.dev og:description: Atlassian AI design leader Rachel Shepard shares how the team tackled low AI adoption by rethinking how agents are presented to users. Facing 'agent sprawl' —... og:url: https://daily.dev/posts/driving-ai-adoption-through-trust-insights-from-atlassian-designer-rachel-shepard-1onzcr01q og:image: https://api.daily.dev/og/posts/1onzCr01q.png og:image:alt: Driving AI adoption through trust: Insights from Atlassian designer Rachel Shepard og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Driving AI adoption through trust: Insights from Atlassian designer Rachel Shepard **[Atlassian](https://daily.dev/sources/atlassian)** · 4 min read · 1 upvotes · 0 comments ## Summary Atlassian AI design leader Rachel Shepard shares how the team tackled low AI adoption by rethinking how agents are presented to users. Facing 'agent sprawl' — dozens of inconsistent, role-based agents causing confusion — the team ran a design sprint and shifted from agent-focused UX to composable 'Skills': smaller capabilities embedded directly into the interface. This reduced cognitive load, aligned with users' mental models, and increased feature usage. On the platform side, a shared skills registry was introduced to centralize first- and third-party capabilities. The core insight: UX doesn't need to mirror architecture, and over-branding features as 'AI' or 'agent' can hurt adoption rather than help it. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [From tool to teammate: How one Atlassian team made AI a real coworker](https://daily.dev/posts/from-tool-to-teammate-how-one-atlassian-team-made-ai-a-real-coworker-gzq7y8tpr) · Atlassian · 0 upvotes · 0 comments - [5 UX Decisions That Make or Break Enterprise AI Solutions](https://daily.dev/posts/5-ux-decisions-that-make-or-break-enterprise-ai-solutions-vbmtfeazg) · Dribbble · 0 upvotes · 0 comments - [Beyond AI tools: Evolving software engineering organizations for the agentic era](https://daily.dev/posts/beyond-ai-tools-evolving-software-engineering-organizations-for-the-agentic-era-6luqa2y8u) · Engineering Enablement · 1 upvotes · 0 comments --- Tags: [#ai-agents](https://daily.dev/tags/ai-agents), [#atlassian](https://daily.dev/tags/atlassian), [#ux](https://daily.dev/tags/ux) [View this post on daily.dev](https://daily.dev/posts/driving-ai-adoption-through-trust-insights-from-atlassian-designer-rachel-shepard-1onzcr01q) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Driving AI adoption through trust: Insights from Atlassian designer Rachel Shepard","url":"https://daily.dev/posts/driving-ai-adoption-through-trust-insights-from-atlassian-designer-rachel-shepard-1onzcr01q","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/driving-ai-adoption-through-trust-insights-from-atlassian-designer-rachel-shepard-1onzcr01q"},"datePublished":"2026-02-20T20:53:08.084Z","dateModified":"2026-03-15T03:32:33.016Z","description":"Atlassian AI design leader Rachel Shepard shares how the team tackled low AI adoption by rethinking how agents are presented to users. 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