Re:amaze is a tool by GoDaddy that helps businesses manage customer communications in a single inbox. The Re:amaze team adopted Elasticsearch as their new search service due to difficulties in managing the self-hosted search service. They faced problems with lengthy indexing time, lengthy recovery speeds, and high operating costs. They considered cloud-based Postgres as an alternative but chose cloud-based Elasticsearch for its fully-managed solution, support for search features, fine-grained control, search speed, and lower operational costs. The implementation process involved adopting the search features, handling the data volume, keeping the data in sync, incorporating selective ingestion, and making a smooth switchover. The switch to Elasticsearch resulted in uninterrupted search, lower latency, and significant cost savings.
