California's Department of Health Care Services (DHCS) transformed its delivery model by standardizing on Atlassian tools (Jira, Confluence, Jira Align) to connect strategy, intake, execution, and governance. The results were dramatic: a project that took 18 months to reach production in 2020 was reduced to 1 week for MVP by 2024. Platform adoption grew from 1,000 to 5,000 users across technical and business teams. The key insight is that tools alone don't drive transformation — what matters is how work is defined, connected, reviewed, and governed, with decisions documented and defensible under public scrutiny.
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Building a source of truthWhat changed in practiceFrom tracking work to guiding strategyA model built for real government conditionsFrom faster delivery to lasting change581 Impressions