---
title: "From Tickets to Conversations: Upgrading Customer Support with Gladly"
url: https://daily.dev/posts/from-tickets-to-conversations-upgrading-customer-support-with-gladly-bxnusdcrj
source_url: https://blog.codeminer42.com/from-tickets-to-conversations-upgrading-customer-support-with-gladly
type: article
source: "The Miners"
published: 2026-07-31T13:20:08.511Z
updated: 2026-07-31T18:18:20.929Z
tags: ["react", "nextjs"]
reading_time: 13
upvotes: 17
comments: 0
language: en
---

> ## Documentation Index
> Fetch the complete documentation index at: https://daily.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# From Tickets to Conversations: Upgrading Customer Support with Gladly

**[The Miners](https://daily.dev/sources/miners)** · 13 min read · 17 upvotes · 0 comments

## Summary

A hands-on account of migrating an e-commerce client's customer support to Gladly, covering three main integration areas: embedding the live chat widget (Glad App) in a Next.js app undergoing Pages-to-App Router migration, connecting customer and order data via the Lookup Adapter middleware, and setting up the self-service Help Center. Key technical insight: inline scripts injected via dangerouslySetInnerHTML or next/script in the App Router don't execute — the fix is imperative DOM script creation inside useEffect. The Lookup Adapter section covers N+1 avoidance with eager loading, memoization, fast-path single-record queries, and in-memory grouping to meet Gladly's tight response timeout. Dashboard-driven configuration minimizes ongoing engineering involvement post-launch.

## Full article

daily.dev links to this article rather than hosting it. Read it at the original source: <https://blog.codeminer42.com/from-tickets-to-conversations-upgrading-customer-support-with-gladly>

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---

Tags: [#react](https://daily.dev/tags/react), [#nextjs](https://daily.dev/tags/nextjs)

[View this post on daily.dev](https://daily.dev/posts/from-tickets-to-conversations-upgrading-customer-support-with-gladly-bxnusdcrj)