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# G2A.COM’s Autonomous AI Agent Dave Helps Sellers Resolve 14,400 Support Tickets in 63 Days

**[The Next Web](https://daily.dev/sources/tnw)** · 4 min read · 0 upvotes · 0 comments

## Summary

G2A.COM has globally launched Dave, a proprietary autonomous AI support agent built for sellers on its digital marketplace. After a 63-day trial, Dave handled roughly 15,000 tickets, resolved 54% of seller cases autonomously, reduced human-handled ticket volume by 27–30%, and achieved 93.8% routing accuracy. Operating 24/7 across 180 countries, Dave connects directly to transaction data to avoid AI hallucinations and manages complex cases involving game keys, vouchers, and refunds. User satisfaction scored 4.16/5, with 74% rating the process easy or very easy.

## Full article

daily.dev links to this article rather than hosting it. Read it at the original source: <https://thenextweb.com/news/g2a-autonomous-ai-agent-dave-14400-support-tickets>

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Tags: [#ai-agents](https://daily.dev/tags/ai-agents), [#ecommerce](https://daily.dev/tags/ecommerce)

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