--- title: HamGozar — Turning Phone-Based Mall Services into a... description: A product manager at Hamsaa shares a case study of building HamGozar, a three-sided operations platform for mall services in Tehran. The platform replaced... canonical: https://daily.dev/posts/hamgozar-turning-phone-based-mall-services-into-a-trackable-operations-platform-lnfie9x8q twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: HamGozar — Turning Phone-Based Mall Services into a Trackable Operations Platform | daily.dev og:description: A product manager at Hamsaa shares a case study of building HamGozar, a three-sided operations platform for mall services in Tehran. The platform replaced... og:url: https://daily.dev/posts/hamgozar-turning-phone-based-mall-services-into-a-trackable-operations-platform-lnfie9x8q og:image: https://api.daily.dev/og/posts/lNFie9X8Q.png og:image:alt: HamGozar — Turning Phone-Based Mall Services into a Trackable Operations Platform og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # HamGozar — Turning Phone-Based Mall Services into a Trackable Operations Platform **[Medium](https://daily.dev/sources/medium_js)** · 11 min read · 0 upvotes · 0 comments ## Summary A product manager at Hamsaa shares a case study of building HamGozar, a three-sided operations platform for mall services in Tehran. The platform replaced informal phone-based service requests between shop owners, administrators, and technicians with a trackable digital workflow. Key design decisions included role-specific interfaces (a dedicated technician mobile app vs. an admin panel), a structured service lifecycle with customer confirmation steps, and integrated invoicing with online payment. Within the first mall deployment, 48 of 54 shops entered the app, 15 submitted service requests, volume reached ~50 requests/week, and 54% of invoiced value was paid before due dates. Lessons include the importance of designing separate experiences per stakeholder, not just digitizing existing processes, and using AI tools (Cursor, Codex) to accelerate frontend development with a small team. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [A new app, The Mall, is building a universal feed for online shopping](https://daily.dev/posts/a-new-app-the-mall-is-building-a-universal-feed-for-online-shopping-hpg77p0lm) · TechCrunch · 0 upvotes · 0 comments - [Why the GTM playbook stopped working for SaaS startups](https://daily.dev/posts/why-the-gtm-playbook-stopped-working-for-saas-startups-q3oexqggr) · The Next Web · 0 upvotes · 0 comments - [Composable Commerce for Grocery Retail: How to Modernize Without Replatforming Chaos](https://daily.dev/posts/composable-commerce-for-grocery-retail-how-to-modernize-without-replatforming-chaos-tmirktgzm) · Netguru · 0 upvotes · 0 comments - [Scaling Personalized Marketing for Multi-Tenant Commerce Platforms](https://daily.dev/posts/scaling-personalized-marketing-for-multi-tenant-commerce-platforms-4xhccrrd9) · Instacart · 1 upvotes · 0 comments --- Tags: [#automation](https://daily.dev/tags/automation), [#ux](https://daily.dev/tags/ux), [#product-management](https://daily.dev/tags/product-management) [View this post on daily.dev](https://daily.dev/posts/hamgozar-turning-phone-based-mall-services-into-a-trackable-operations-platform-lnfie9x8q) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"HamGozar — Turning Phone-Based Mall Services into a Trackable Operations Platform","url":"https://daily.dev/posts/hamgozar-turning-phone-based-mall-services-into-a-trackable-operations-platform-lnfie9x8q","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/hamgozar-turning-phone-based-mall-services-into-a-trackable-operations-platform-lnfie9x8q"},"datePublished":"2026-08-01T19:33:18.592Z","dateModified":"2026-08-01T19:41:51.445Z","description":"A product manager at Hamsaa shares a case study of building HamGozar, a three-sided operations platform for mall services in Tehran. 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