--- title: How bunq handles 97% of support with Amazon Bedrock description: bunq, Europe's second-largest neobank, built Finn, an AI assistant using Amazon Bedrock and Anthropic's Claude models, to handle customer support at scale. The... canonical: https://daily.dev/posts/how-bunq-handles-97-of-support-with-amazon-bedrock-mmfffln2h twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: How bunq handles 97% of support with Amazon Bedrock | daily.dev og:description: bunq, Europe's second-largest neobank, built Finn, an AI assistant using Amazon Bedrock and Anthropic's Claude models, to handle customer support at scale. The... og:url: https://daily.dev/posts/how-bunq-handles-97-of-support-with-amazon-bedrock-mmfffln2h og:image: https://api.daily.dev/og/posts/mMFFFln2H.png og:image:alt: How bunq handles 97% of support with Amazon Bedrock og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # How bunq handles 97% of support with Amazon Bedrock **[AWS](https://daily.dev/sources/aws)** · 11 min read · 0 upvotes · 0 comments ## Summary bunq, Europe's second-largest neobank, built Finn, an AI assistant using Amazon Bedrock and Anthropic's Claude models, to handle customer support at scale. The system evolved from a router-based architecture to a multi-agent orchestrator pattern where primary agents can dynamically invoke specialized agents as tools. This approach now handles 97% of support interactions with 82% fully automated, achieving 47-second average response times across 38 languages. The solution uses AWS services including Amazon ECS for orchestration, DynamoDB for agent memory, and OpenSearch Serverless for RAG capabilities, enabling bunq to become Europe's first AI-powered bank. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [How Amazon Finance streamlines regulatory inquiries by using generative AI on AWS](https://daily.dev/posts/how-amazon-finance-streamlines-regulatory-inquiries-by-using-generative-ai-on-aws-au6cha0ed) · AWS · 1 upvotes · 0 comments - [Build an AI-powered recruitment assistant using Amazon Bedrock](https://daily.dev/posts/build-an-ai-powered-recruitment-assistant-using-amazon-bedrock-oyalschib) · AWS · 1 upvotes · 0 comments - [How Lendi revamped the refinance journey for its customers using agentic AI in 16 weeks using Amazon Bedrock](https://daily.dev/posts/how-lendi-revamped-the-refinance-journey-for-its-customers-using-agentic-ai-in-16-weeks-using-amazon-qseujjetu) · AWS · 0 upvotes · 0 comments --- Tags: [#ai-agents](https://daily.dev/tags/ai-agents), [#amazon-bedrock](https://daily.dev/tags/amazon-bedrock), [#aws](https://daily.dev/tags/aws), [#genai](https://daily.dev/tags/genai), [#machine-learning](https://daily.dev/tags/machine-learning) [View this post on daily.dev](https://daily.dev/posts/how-bunq-handles-97-of-support-with-amazon-bedrock-mmfffln2h) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"How bunq handles 97% of support with Amazon Bedrock","url":"https://daily.dev/posts/how-bunq-handles-97-of-support-with-amazon-bedrock-mmfffln2h","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/how-bunq-handles-97-of-support-with-amazon-bedrock-mmfffln2h"},"datePublished":"2026-01-21T17:56:41.988Z","dateModified":"2026-03-15T08:30:01.640Z","description":"bunq, Europe's second-largest neobank, built Finn, an AI assistant using Amazon Bedrock and Anthropic's Claude models, to handle customer support at scale. 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