--- title: How Cars24 scales conversations and builds faster with... description: Cars24, one of India's largest pre-owned car platforms, deployed OpenAI-powered voice and chat agents to handle over 1 million monthly conversation minutes... canonical: https://daily.dev/posts/how-cars24-scales-conversations-and-builds-faster-with-openai-72aldngey twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: How Cars24 scales conversations and builds faster with OpenAI | daily.dev og:description: Cars24, one of India's largest pre-owned car platforms, deployed OpenAI-powered voice and chat agents to handle over 1 million monthly conversation minutes... og:url: https://daily.dev/posts/how-cars24-scales-conversations-and-builds-faster-with-openai-72aldngey og:image: https://api.daily.dev/og/posts/72AldNgEy.png og:image:alt: How Cars24 scales conversations and builds faster with OpenAI og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # How Cars24 scales conversations and builds faster with OpenAI **[OpenAI](https://daily.dev/sources/openai)** · 5 min read · 1 upvotes · 0 comments ## Summary Cars24, one of India's largest pre-owned car platforms, deployed OpenAI-powered voice and chat agents to handle over 1 million monthly conversation minutes across buying, selling, financing, and support workflows. The AI agents recover 12% of previously lost seller leads, boosted customer support resolution rates by 50%, and cut turnaround time by 80% in key workflows. Internally, Cars24 rolled out ChatGPT Enterprise and Codex to ~600 employees, achieving 85–90% daily active usage. Beyond engineering, teams in finance, legal, marketing, and operations now use Codex to build their own workflows — from investor reporting automation to purchase order review — reducing dependence on centralized engineering support. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [OpenAI says 18 to 24-year-olds account for nearly 50% of ChatGPT usage in India](https://daily.dev/posts/openai-says-18-to-24-year-olds-account-for-nearly-50-of-chatgpt-usage-in-india-rj6a1y7j6) · TechCrunch · 0 upvotes · 0 comments - [Codex from 0 to 10M Users: Building ChatGPT Work — Akshay Nathan, OpenAI](https://daily.dev/posts/codex-from-0-to-10m-users-building-chatgpt-work-akshay-nathan-openai-v6rnymbfw) · Latent Space · 0 upvotes · 0 comments - [OpenAI plans ChatGPT ‘super app’](https://daily.dev/posts/openai-plans-chatgpt-super-app--8509grbg2) · TechCentral · 0 upvotes · 0 comments --- Tags: [#ai-agents](https://daily.dev/tags/ai-agents), [#openai](https://daily.dev/tags/openai), [#openai-codex](https://daily.dev/tags/openai-codex), [#voice-ai](https://daily.dev/tags/voice-ai) [View this post on daily.dev](https://daily.dev/posts/how-cars24-scales-conversations-and-builds-faster-with-openai-72aldngey) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"How Cars24 scales conversations and builds faster with OpenAI","url":"https://daily.dev/posts/how-cars24-scales-conversations-and-builds-faster-with-openai-72aldngey","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/how-cars24-scales-conversations-and-builds-faster-with-openai-72aldngey"},"datePublished":"2026-07-16T16:06:48.578Z","dateModified":"2026-09-14T09:09:18.886Z","description":"Cars24, one of India's largest pre-owned car platforms, deployed OpenAI-powered voice and chat agents to handle over 1 million monthly conversation minutes...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/ad90ade1eb2d1145b5cca6bf2a920108?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/ad90ade1eb2d1145b5cca6bf2a920108?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"OpenAI","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"OpenAI","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/984b3632316f4afaa3d5213d5c64fe65","url":"https://daily.dev/sources/openai"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/how-cars24-scales-conversations-and-builds-faster-with-openai-72aldngey","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":1},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"ai-agents,openai,openai-codex,voice-ai","timeRequired":"PT5M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"OpenAI","item":"https://daily.dev/sources/openai"},{"@type":"ListItem","position":3,"name":"How Cars24 scales conversations and builds faster with OpenAI"}]} ```