--- title: How Forward Deployed Engineering is done at Decagon —... description: Sunny Rekhi, CTO of Forward Deployed Engineering at Decagon, explains how their AI customer service platform structures its forward deployed engineering (FDE)... canonical: https://daily.dev/posts/how-forward-deployed-engineering-is-done-at-decagon-sunny-rekhi-yttztofti twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: How Forward Deployed Engineering is done at Decagon — Sunny Rekhi | daily.dev og:description: Sunny Rekhi, CTO of Forward Deployed Engineering at Decagon, explains how their AI customer service platform structures its forward deployed engineering (FDE)... og:url: https://daily.dev/posts/how-forward-deployed-engineering-is-done-at-decagon-sunny-rekhi-yttztofti og:image: https://api.daily.dev/og/posts/YTtztoFti.png og:image:alt: How Forward Deployed Engineering is done at Decagon — Sunny Rekhi og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # How Forward Deployed Engineering is done at Decagon — Sunny Rekhi **[AI Engineer](https://daily.dev/sources/aidotengineer)** · 18 min read · 1 upvotes · 0 comments ## Summary Sunny Rekhi, CTO of Forward Deployed Engineering at Decagon, explains how their AI customer service platform structures its forward deployed engineering (FDE) motion. Key themes include: the blurring of FDE and product engineering roles, scaling from 50 to 500 people by splitting 'agent software engineers' into specialized 'agent builders' and 'agent software engineers', the importance of requirements gathering before building, productizing custom one-off work into self-serve features, staffing industry experts to similar verticals for faster ramp-up, and treating FDEs as advisers rather than pure executors. A core ethos is exercising restraint against quick AI-generated patches in favor of scalable, architected solutions that benefit future customers. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [Forward Deployed Engineers and the future of software engineering](https://daily.dev/posts/forward-deployed-engineers-and-the-future-of-software-engineering-5cvvkaaeq) · Latent Space · 0 upvotes · 0 comments - [What Is a Forward Deployed Engineer? The Complete Guide](https://daily.dev/posts/what-is-a-forward-deployed-engineer-the-complete-guide-fbgd9plkb) · Netguru · 0 upvotes · 0 comments - [Why the forward-deployed engineer is tech’s hottest job](https://daily.dev/posts/why-the-forward-deployed-engineer-is-tech-s-hottest-job-8lafhs9yk) · The New Stack · 0 upvotes · 0 comments - [Forward Deployed Engineer: What It Is and How to Build a Successful Career](https://daily.dev/posts/forward-deployed-engineer-what-it-is-and-how-to-build-a-successful-career-jfmvbhq08) · C\# Corner · 0 upvotes · 0 comments --- Tags: [#ai-agents](https://daily.dev/tags/ai-agents) [View this post on daily.dev](https://daily.dev/posts/how-forward-deployed-engineering-is-done-at-decagon-sunny-rekhi-yttztofti) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"How Forward Deployed Engineering is done at Decagon — Sunny Rekhi","url":"https://daily.dev/posts/how-forward-deployed-engineering-is-done-at-decagon-sunny-rekhi-yttztofti","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/how-forward-deployed-engineering-is-done-at-decagon-sunny-rekhi-yttztofti"},"datePublished":"2026-07-28T17:17:38.684Z","dateModified":"2026-09-14T06:03:25.153Z","description":"Sunny Rekhi, CTO of Forward Deployed Engineering at Decagon, explains how their AI customer service platform structures its forward deployed engineering (FDE)...","image":"https://i.ytimg.com/vi/7wu2hsRfvV0/sddefault.jpg","thumbnailUrl":"https://i.ytimg.com/vi/7wu2hsRfvV0/sddefault.jpg","isAccessibleForFree":true,"articleSection":"AI Engineer","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"AI Engineer","logo":"https://media.daily.dev/image/upload/s--u5PucxNT--/f_auto/v1724338940/logos/aidotengineer","url":"https://daily.dev/sources/aidotengineer"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/how-forward-deployed-engineering-is-done-at-decagon-sunny-rekhi-yttztofti","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":1},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"ai-agents","timeRequired":"PT18M","video":{"@type":"VideoObject","name":"How Forward Deployed Engineering is done at Decagon — Sunny Rekhi","description":"Sunny Rekhi, CTO of Forward Deployed Engineering at Decagon, explains how their AI customer service platform structures its forward deployed engineering (FDE)...","thumbnailUrl":"https://i.ytimg.com/vi/7wu2hsRfvV0/sddefault.jpg","uploadDate":"2026-07-28T17:17:38.684Z","duration":"PT18M","url":"https://api.daily.dev/r/YTtztoFti","embedUrl":"https://www.youtube.com/embed/7wu2hsRfvV0"}} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"AI Engineer","item":"https://daily.dev/sources/aidotengineer"},{"@type":"ListItem","position":3,"name":"How Forward Deployed Engineering is done at Decagon — Sunny Rekhi"}]} ```