Intercom is focused on delivering a great developer experience by reducing toil, improving developer satisfaction, and increasing efficiency. They use a monolithic architecture and have established a blessed setup for developers to follow. The Intercom developer experience team conducts surveys to gather feedback and address roadblocks like documentation and requirements gathering. Their goal is to be the best place for engineers to work.
Table of contents
The Developer Productivity Shift at IntercomIntercom’s Monolithic Crocodile and Battle-ReadinessCan a Monolith Have Guardrails?Intercom’s Democratized Internal Developer SurveysRemoving Roadblocks to Docs and Requirements Gathering7 Impressions