--- title: HubSpot backs down over using customer data for AI description: HubSpot reversed a controversial policy change just four days after announcing it. The CRM company had quietly updated its terms on July 1 to opt all customers... canonical: https://daily.dev/posts/hubspot-backs-down-over-using-customer-data-for-ai-qsirok4dg twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: HubSpot backs down over using customer data for AI | daily.dev og:description: HubSpot reversed a controversial policy change just four days after announcing it. The CRM company had quietly updated its terms on July 1 to opt all customers... og:url: https://daily.dev/posts/hubspot-backs-down-over-using-customer-data-for-ai-qsirok4dg og:image: https://api.daily.dev/og/posts/qSIROK4dG.png og:image:alt: HubSpot backs down over using customer data for AI og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # HubSpot backs down over using customer data for AI **[The Next Web](https://daily.dev/sources/tnw)** · 2 min read · 0 upvotes · 0 comments ## Summary HubSpot reversed a controversial policy change just four days after announcing it. The CRM company had quietly updated its terms on July 1 to opt all customers into a data-pooling feature for an AI-powered sales lead tool, using contact and employer data stored in their accounts. The backlash was immediate, driven by sales leaders and RevOps teams on LinkedIn who argued the data belonged to customers, not HubSpot. Chief product and technology officer Duncan Lennox apologized, called it 'a mistake,' and committed to making any future customer data use opt-in only. The episode mirrors similar controversies at Slack (2024) and Zoom (2023), and highlights a broader tension: SaaS vendors racing to fuel AI features with customer data are finding that default opt-out is increasingly a trust-breaking move, especially when the data in question is a company's competitive asset. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [Atlassian will train on your data: Opt out with GitLab](https://daily.dev/posts/atlassian-will-train-on-your-data-opt-out-with-gitlab-xbk5o6ycl) · GitLab · 2 upvotes · 1 comments - [We Overhauled Our Terms of Service and Privacy Policy — Zed's Blog](https://daily.dev/posts/we-overhauled-our-terms-of-service-and-privacy-policy-zed-s-blog-b4cuo4gyo) · Zed · 1 upvotes · 0 comments - [One week to opt out or be fodder for LinkedIn AI training](https://daily.dev/posts/one-week-to-opt-out-or-be-fodder-for-linkedin-ai-training-sqxedrxcs) · The Register · 0 upvotes · 0 comments - [Proton Spam and the AI Consent Problem](https://daily.dev/posts/proton-spam-and-the-ai-consent-problem-v8h0evcwm) · Hacker News · 0 upvotes · 0 comments - [Respecting your users' dread of the clankers](https://daily.dev/posts/respecting-your-users-dread-of-the-clankers-mypza4yrj) · thoughbot · 0 upvotes · 0 comments --- Tags: [#crm](https://daily.dev/tags/crm), [#data-privacy](https://daily.dev/tags/data-privacy), [#hubspot](https://daily.dev/tags/hubspot), [#machine-learning](https://daily.dev/tags/machine-learning) [View this post on daily.dev](https://daily.dev/posts/hubspot-backs-down-over-using-customer-data-for-ai-qsirok4dg) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"HubSpot backs down over using customer data for AI","url":"https://daily.dev/posts/hubspot-backs-down-over-using-customer-data-for-ai-qsirok4dg","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/hubspot-backs-down-over-using-customer-data-for-ai-qsirok4dg"},"datePublished":"2026-07-08T20:56:24.901Z","dateModified":"2026-10-14T02:35:48.442Z","description":"HubSpot reversed a controversial policy change just four days after announcing it. 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