--- title: I just haggled with a chatbot | daily.dev description: A customer discovered they could negotiate refund amounts with Wayfair's AI customer support chatbot by simply asking for progressively higher percentages. The... canonical: https://daily.dev/posts/i-just-haggled-with-a-chatbot-olkzdy3xk twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: I just haggled with a chatbot | daily.dev og:description: A customer discovered they could negotiate refund amounts with Wayfair's AI customer support chatbot by simply asking for progressively higher percentages. The... og:url: https://daily.dev/posts/i-just-haggled-with-a-chatbot-olkzdy3xk og:image: https://api.daily.dev/og/posts/olKzdY3xk.png og:image:alt: I just haggled with a chatbot og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # I just haggled with a chatbot **[Justin Searls](https://daily.dev/sources/searls)** · 1 min read · 0 upvotes · 1 comments ## Summary A customer discovered they could negotiate refund amounts with Wayfair's AI customer support chatbot by simply asking for progressively higher percentages. The bot automatically approved increases from 15% to 20% to 25%, only declining at 30%. This reveals how AI-powered customer service systems can be exploited when they're essentially rule engines without nuanced judgment, potentially costing companies more than traditional human support. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Community discussion Top comments from developers on daily.dev. **@dejwos** · 0 upvotes > It's not a bug, it's a feature 😉 I would test this on my every future purchase, for the sake of scientific exploration of course 🤑 ## Similar posts on daily.dev - [Customers prefer ChatGPT to company chatbots, Gartner finds](https://daily.dev/posts/customers-prefer-chatgpt-to-company-chatbots-gartner-finds-fzaszkirx) · The Next Web · 0 upvotes · 0 comments - [Customers prefer ChatGPT to your company’s AI chatbot](https://daily.dev/posts/customers-prefer-chatgpt-to-your-company-s-ai-chatbot-2shk3a4c7) · TechCentral · 1 upvotes · 0 comments - [How to Stop an AI Agent From Giving Away Your Money in a Negotiation](https://daily.dev/posts/how-to-stop-an-ai-agent-from-giving-away-your-money-in-a-negotiation-k7fyyufri) · Medium · 0 upvotes · 0 comments --- Tags: [#ai](https://daily.dev/tags/ai), [#automation](https://daily.dev/tags/automation), [#bots](https://daily.dev/tags/bots), [#customer-service](https://daily.dev/tags/customer-service) [View this post on daily.dev](https://daily.dev/posts/i-just-haggled-with-a-chatbot-olkzdy3xk) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"I just haggled with a chatbot","url":"https://daily.dev/posts/i-just-haggled-with-a-chatbot-olkzdy3xk","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/i-just-haggled-with-a-chatbot-olkzdy3xk"},"datePublished":"2026-02-08T15:07:39.109Z","dateModified":"2026-02-08T15:07:55.832Z","description":"A customer discovered they could negotiate refund amounts with Wayfair's AI customer support chatbot by simply asking for progressively higher percentages. 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