I Watched an AI Agent Handle HR, IT & Finance Automatically
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A firsthand look at ServiceNow's Employee Works platform and its AI agent called 'Auto', demonstrated at the ServiceNow Knowledge 2026 conference. The system handles HR, IT, and finance requests autonomously by connecting to HR service delivery systems, answering questions based on company documents, taking action, and closing the loop — without human intervention. The demo shows a query about tuition reimbursement eligibility being answered in detail, illustrating how autonomous HR can free up HR teams from routine inbox requests.
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