--- title: Introducing OpenAI Presence | daily.dev description: OpenAI has launched OpenAI Presence, an enterprise AI agent platform for deploying voice and chat agents in production environments. It targets high-value... canonical: https://daily.dev/posts/introducing-openai-presence-fpqn9wfdq twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Introducing OpenAI Presence | daily.dev og:description: OpenAI has launched OpenAI Presence, an enterprise AI agent platform for deploying voice and chat agents in production environments. It targets high-value... og:url: https://daily.dev/posts/introducing-openai-presence-fpqn9wfdq og:image: https://api.daily.dev/og/posts/FPQN9wfdq.png og:image:alt: Introducing OpenAI Presence og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Introducing OpenAI Presence **[OpenAI](https://daily.dev/sources/openai)** · 5 min read · 1 upvotes · 0 comments ## Summary OpenAI has launched OpenAI Presence, an enterprise AI agent platform for deploying voice and chat agents in production environments. It targets high-value workflows like customer support, billing resolution, and internal IT requests. Each deployment is scoped to a specific job with defined knowledge access, policies, guardrails, and escalation rules. A Codex-powered improvement loop continuously refines agent behavior based on production signals. OpenAI Presence already powers OpenAI's own phone support line, resolving 75% of inbound issues without human assistance and reducing handoffs by 15 percentage points in 10 days. Early enterprise adopters include BBVA, SoftBank, and IAG. The product is available in limited general availability through OpenAI Forward Deployed Engineers and is not yet self-serve. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: --- Tags: [#ai](https://daily.dev/tags/ai), [#ai-agents](https://daily.dev/tags/ai-agents), [#openai](https://daily.dev/tags/openai), [#voice-ai](https://daily.dev/tags/voice-ai) [View this post on daily.dev](https://daily.dev/posts/introducing-openai-presence-fpqn9wfdq) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Introducing OpenAI Presence","url":"https://daily.dev/posts/introducing-openai-presence-fpqn9wfdq","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/introducing-openai-presence-fpqn9wfdq"},"datePublished":"2026-07-22T13:02:56.724Z","dateModified":"2026-07-23T21:28:36.843Z","description":"OpenAI has launched OpenAI Presence, an enterprise AI agent platform for deploying voice and chat agents in production environments. It targets high-value...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/83a2cc531eff29ce24d860b088340f15?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/83a2cc531eff29ce24d860b088340f15?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"OpenAI","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"OpenAI","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/984b3632316f4afaa3d5213d5c64fe65","url":"https://daily.dev/sources/openai"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/introducing-openai-presence-fpqn9wfdq","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":1},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"ai,ai-agents,openai,voice-ai","timeRequired":"PT5M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"OpenAI","item":"https://daily.dev/sources/openai"},{"@type":"ListItem","position":3,"name":"Introducing OpenAI Presence"}]} ```