--- title: Just the Facts, Please | daily.dev description: Zoom's virtual support agent is caught providing outdated and inaccurate version information, illustrating why generative AI is poorly suited for factual... canonical: https://daily.dev/posts/just-the-facts-please-xriv9pbry twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Just the Facts, Please | daily.dev og:description: Zoom's virtual support agent is caught providing outdated and inaccurate version information, illustrating why generative AI is poorly suited for factual... og:url: https://daily.dev/posts/just-the-facts-please-xriv9pbry og:image: https://api.daily.dev/og/posts/XRIV9pBRy.png og:image:alt: Just the Facts, Please og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Just the Facts, Please **[DevelopSense](https://daily.dev/sources/developsense)** · 4 min read · 3 upvotes · 0 comments ## Summary Zoom's virtual support agent is caught providing outdated and inaccurate version information, illustrating why generative AI is poorly suited for factual technical support. LLMs are designed to produce plausible-looking answers, not correct ones. A practical testing approach is outlined: run multiple trials with the same prompt, look for patterns of inaccuracy, and use LLMs themselves to generate prompt variations for broader coverage. The recommended alternative is a curated FAQ list with the bot pointing to verified answers rather than generating them from training data. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [LLMs struggle to distinguish between facts and beliefs](https://daily.dev/posts/llms-struggle-to-distinguish-between-facts-and-beliefs-prusuuk6y) · The Register · 1 upvotes · 0 comments - [Sorry, students of ChatGPT: Real learning takes legwork](https://daily.dev/posts/sorry-students-of-chatgpt-real-learning-takes-legwork-fork17dm2) · The Register · 0 upvotes · 0 comments - [Your local LLM feels weak because you're treating it like a search engine](https://daily.dev/posts/your-local-llm-feels-weak-because-you-re-treating-it-like-a-search-engine-2vhydegdq) · XDA Developers · 0 upvotes · 0 comments - [Stop Citing AI](https://daily.dev/posts/stop-citing-ai-zo2swz9vu) · Hacker News · 50 upvotes · 7 comments --- Tags: [#llm](https://daily.dev/tags/llm), [#testing](https://daily.dev/tags/testing) [View this post on daily.dev](https://daily.dev/posts/just-the-facts-please-xriv9pbry) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Just the Facts, Please","url":"https://daily.dev/posts/just-the-facts-please-xriv9pbry","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/just-the-facts-please-xriv9pbry"},"datePublished":"2026-07-21T17:12:02.442Z","dateModified":"2026-09-14T07:39:09.120Z","description":"Zoom's virtual support agent is caught providing outdated and inaccurate version information, illustrating why generative AI is poorly suited for factual...","image":"https://media.daily.dev/image/upload/s--HRgLpUt6--/f_auto/v1722860399/public/Placeholder%2003","thumbnailUrl":"https://media.daily.dev/image/upload/s--HRgLpUt6--/f_auto/v1722860399/public/Placeholder%2003","isAccessibleForFree":true,"articleSection":"DevelopSense","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"DevelopSense","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/bcb77f14dcc24c819b3552095fea6260","url":"https://daily.dev/sources/developsense"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/just-the-facts-please-xriv9pbry","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":3},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"llm,testing","timeRequired":"PT4M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"DevelopSense","item":"https://daily.dev/sources/developsense"},{"@type":"ListItem","position":3,"name":"Just the Facts, Please"}]} ```