--- title: Modern IT (information technology) | daily.dev description: An IT leader at Teleport outlines a philosophy for running IT at a fast-growing, globally remote company: treat tickets as symptoms rather than solutions,... canonical: https://daily.dev/posts/modern-it-information-technology--kvyjcajq8 twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Modern IT (information technology) | daily.dev og:description: An IT leader at Teleport outlines a philosophy for running IT at a fast-growing, globally remote company: treat tickets as symptoms rather than solutions,... og:url: https://daily.dev/posts/modern-it-information-technology--kvyjcajq8 og:image: https://api.daily.dev/og/posts/KvYJCaJq8.png og:image:alt: Modern IT (information technology) og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Modern IT (information technology) **[Teleport](https://daily.dev/sources/teleport)** · 7 min read · 0 upvotes · 0 comments ## Summary An IT leader at Teleport outlines a philosophy for running IT at a fast-growing, globally remote company: treat tickets as symptoms rather than solutions, prioritize automation and self-service over manual support, run IT like a DevOps team using infrastructure-as-code (e.g., Terraforming Okta), and use frontline support roles as a career growth pipeline into engineering. The piece argues this approach scales better than traditional ticket-queue IT and improves security by replacing manual approvals with code review workflows. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [How to Manage Operations in DevOps Using Modern Technology](https://daily.dev/posts/how-to-manage-operations-in-devops-using-modern-technology-bpzsbmgqy) · DevOps.com · 0 upvotes · 0 comments - [How to delegate 40% of tickets to AI](https://daily.dev/posts/how-to-delegate-40-of-tickets-to-ai-s0dpg2ewi) · The New Stack · 1 upvotes · 0 comments - [Code, People, Flow: The Reality of the Tech Lead](https://daily.dev/posts/code-people-flow-the-reality-of-the-tech-lead-zaipjikti) · iO tech\_hub · 3 upvotes · 0 comments - [From Technical Expert to People Leader](https://daily.dev/posts/from-technical-expert-to-people-leader-fvenip0g8) · Code Like A Girl · 2 upvotes · 0 comments - [Revised rules of engineering leadership.](https://daily.dev/posts/revised-rules-of-engineering-leadership--mcfnko3s5) · Irrational Exuberance · 5 upvotes · 0 comments --- Tags: [#devops](https://daily.dev/tags/devops), [#automation](https://daily.dev/tags/automation), [#terraform](https://daily.dev/tags/terraform), [#iac](https://daily.dev/tags/iac), [#okta](https://daily.dev/tags/okta) [View this post on daily.dev](https://daily.dev/posts/modern-it-information-technology--kvyjcajq8) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Modern IT (information technology)","url":"https://daily.dev/posts/modern-it-information-technology--kvyjcajq8","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/modern-it-information-technology--kvyjcajq8"},"datePublished":"2026-08-23T12:22:51.747Z","dateModified":"2026-08-23T12:53:21.170Z","description":"An IT leader at Teleport outlines a philosophy for running IT at a fast-growing, globally remote company: treat tickets as symptoms rather than solutions,...","image":"https://media.daily.dev/image/upload/s--foaA6JGU--/f_auto/v1722860399/public/Placeholder%2004","thumbnailUrl":"https://media.daily.dev/image/upload/s--foaA6JGU--/f_auto/v1722860399/public/Placeholder%2004","isAccessibleForFree":true,"articleSection":"Teleport","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"Teleport","logo":"https://media.daily.dev/image/upload/s--Dw-Bbw6O--/c_limit,w_256/f_auto,q_auto/v1787487494/logos/teleport?_a=BAMAMicg0","url":"https://daily.dev/sources/teleport"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/modern-it-information-technology--kvyjcajq8","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"devops,automation,terraform,iac,okta","timeRequired":"PT7M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"Teleport","item":"https://daily.dev/sources/teleport"},{"@type":"ListItem","position":3,"name":"Modern IT (information technology)"}]} ```