The UK government is adding AI triage to the NHS App to direct patients in England toward GPs, pharmacies, or A&E. The rollout will reach 200,000 patients in year one and all users by April 2028, as part of a £10bn technology overhaul. A trial at one GP practice reportedly cut phone queues by 29%, though the figure is unpublished. The package also includes ambient AI scribes, with a Great Ormond Street trial showing clinicians spent 23.5% more time with patients. Health leaders welcomed the investment but raised concerns about thin productivity evidence, digital exclusion, data confidentiality, liability for AI errors, and the risk of piecemeal adoption without a broader long-term strategy.
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