Observability should focus on enriching and observing data to understand business KPIs, rather than just collecting and sorting data sets. The limitations of the APM approach and the promise of a more proactive approach to observability are discussed. The goal of true observability is to focus on leading indicators of core business metrics and to understand the user experience. The current state of observability falls short in connecting technical failures to business failures, but the future of observability lies in understanding the state of user experiences.
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