A walkthrough shows how to build a self-support pattern in Octopus Deploy using Platform Hub process templates and AI. It demonstrates creating a Kubernetes deployment project that intentionally fails due to a missing secret, then adding a 'Run Claude Agent' step wired to Octopus and GitHub MCP servers that inspects deployment logs, config, git diffs, and a GitHub issue knowledge base to automatically suggest a fix. The goal is reducing Platform Engineering teams' support burden by giving developers self-service troubleshooting instead of filing tickets.
Table of contents
PrerequisitesCreating the projectFailing the deploymentConfiguring Platform HubAdding the self-support process template to the deployment processWhy this pattern supports Platform Engineering teamsWhat just happened?Next stepsTags:163 Impressions