Dynatrace has launched Cloud SRE Agents, an app that orchestrates AI agents from AWS, Azure, and Google Cloud for automated incident investigation and resolution in multicloud environments. The app routes problems to the appropriate cloud-native agent (AWS DevOps Agent, Azure SRE Agent, or Google Gemini Cloud Assist) based on configurable Interaction Profiles, runs investigations in parallel, and surfaces all findings in a single Dynatrace problem view. Key features include budget-aware routing with monthly duration budgets per agent, tiered investigation by problem category and entity type, and governance dashboards with audit trails, MTTR/MTTI trends, and satisfaction scoring. Dynatrace Intelligence contributes causation-based root cause analysis and Smartscape dependency mapping before agents begin their work, giving cloud agents precise starting context. Real-world deployments include Western Governors University and United Airlines, with reported MTTR reductions of up to 75%.
