--- title: Powering the Scale Engine for Cisco: How AI is... description: Cisco describes its strategy for using AI to transform digital customer experience (DCX), built around four pillars: AI intelligence and agentic orchestration,... canonical: https://daily.dev/posts/powering-the-scale-engine-for-cisco-how-ai-is-revolutionizing-digital-customer-experience-nyhrrebpr twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Powering the Scale Engine for Cisco: How AI is Revolutionizing Digital Customer Experience | daily.dev og:description: Cisco describes its strategy for using AI to transform digital customer experience (DCX), built around four pillars: AI intelligence and agentic orchestration,... og:url: https://daily.dev/posts/powering-the-scale-engine-for-cisco-how-ai-is-revolutionizing-digital-customer-experience-nyhrrebpr og:image: https://api.daily.dev/og/posts/nyHRrebPR.png og:image:alt: Powering the Scale Engine for Cisco: How AI is Revolutionizing Digital Customer Experience og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Powering the Scale Engine for Cisco: How AI is Revolutionizing Digital Customer Experience **[Cisco](https://daily.dev/sources/cisco)** · 8 min read · 0 upvotes · 0 comments ## Summary Cisco describes its strategy for using AI to transform digital customer experience (DCX), built around four pillars: AI intelligence and agentic orchestration, dynamic multi-channel journeys, autonomous self-serve product experiences, and partner-led scaled success ecosystems. The piece discusses moving from static, rule-based automation to real-time, agentic decision-making, hyper-personalized content generation, and optimizing for AI assistants like ChatGPT, Claude, and Gemini through Generative Engine Optimization (GEO). It also touches on governance and human oversight as AI takes on more of the scale work in customer success. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [5 best practices for AI-driven customer experience](https://daily.dev/posts/5-best-practices-for-ai-driven-customer-experience-q8w1asgkq) · All Things Open · 0 upvotes · 0 comments - [How AI can scale customer experience — online and IRL](https://daily.dev/posts/how-ai-can-scale-customer-experience-online-and-irl-ixaqaeirr) · Google Cloud · 0 upvotes · 0 comments - [Cisco IQ: Redefining customer experience while driving partner value](https://daily.dev/posts/cisco-iq-redefining-customer-experience-while-driving-partner-value-s4c9rikmn) · Cisco · 0 upvotes · 0 comments - [Experience Orchestration: Building Smart Commerce Systems That Actually Work](https://daily.dev/posts/experience-orchestration-building-smart-commerce-systems-that-actually-work-9yjh3kb4d) · Netguru · 0 upvotes · 0 comments - [1Stream shows how real AI boosts customer experience](https://daily.dev/posts/1stream-shows-how-real-ai-boosts-customer-experience-y2z1sar2e) · TechCentral · 0 upvotes · 0 comments --- Tags: [#ai](https://daily.dev/tags/ai), [#cisco](https://daily.dev/tags/cisco) [View this post on daily.dev](https://daily.dev/posts/powering-the-scale-engine-for-cisco-how-ai-is-revolutionizing-digital-customer-experience-nyhrrebpr) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Powering the Scale Engine for Cisco: How AI is Revolutionizing Digital Customer Experience","url":"https://daily.dev/posts/powering-the-scale-engine-for-cisco-how-ai-is-revolutionizing-digital-customer-experience-nyhrrebpr","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/powering-the-scale-engine-for-cisco-how-ai-is-revolutionizing-digital-customer-experience-nyhrrebpr"},"datePublished":"2026-08-20T15:29:17.035Z","dateModified":"2026-08-20T15:29:38.808Z","description":"Cisco describes its strategy for using AI to transform digital customer experience (DCX), built around four pillars: AI intelligence and agentic orchestration,...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/018c9c6e1e71d01ccd2090e5340a5f29?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/018c9c6e1e71d01ccd2090e5340a5f29?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"Cisco","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"Cisco","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/68b8a8be17184235a5067d7c84162f77","url":"https://daily.dev/sources/cisco"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/powering-the-scale-engine-for-cisco-how-ai-is-revolutionizing-digital-customer-experience-nyhrrebpr","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"ai,cisco","timeRequired":"PT8M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"Cisco","item":"https://daily.dev/sources/cisco"},{"@type":"ListItem","position":3,"name":"Powering the Scale Engine for Cisco: How AI is Revolutionizing Digital Customer Experience"}]} ```