The post discusses the concept of resilience in software engineering and highlights the importance of adaptive capacity. It presents a case study of the NERF program implemented at New Relic for incident response. The program includes a group of engineers with wide expertise who provide support during high-severity or challenging incidents. The post emphasizes the value of existing sources of adaptive capacity in organizations and encourages readers to consider the critical conditions and activities that contribute to incident prevention and handling.
Table of contents
TranscriptWhat is Resilience?Adaptive CapacityOn-Call NERFs (New Relic Emergency Response Force)Advantages of NERFsWhat Made This Possible?What Are Additional Sources of Adaptive Capacity?Questions and Answers19 Impressions