--- title: ServiceNow makes it easier to build AI agents, gives... description: ServiceNow is rebranding its AI Control Tower as the Super Intelligence Control Tower (SICT) and adding AI Passport, a cryptographically signed credential that... canonical: https://daily.dev/posts/servicenow-makes-it-easier-to-build-ai-agents-gives-them-verifiable-identities-tdgsahtlf twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: ServiceNow makes it easier to build AI agents, gives them verifiable identities | daily.dev og:description: ServiceNow is rebranding its AI Control Tower as the Super Intelligence Control Tower (SICT) and adding AI Passport, a cryptographically signed credential that... og:url: https://daily.dev/posts/servicenow-makes-it-easier-to-build-ai-agents-gives-them-verifiable-identities-tdgsahtlf og:image: https://api.daily.dev/og/posts/TDgSaHtlf.png og:image:alt: ServiceNow makes it easier to build AI agents, gives them verifiable identities og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # ServiceNow makes it easier to build AI agents, gives them verifiable identities **[InfoWorld](https://daily.dev/sources/infoworld)** · 7 min read · 0 upvotes · 0 comments ## Summary ServiceNow is rebranding its AI Control Tower as the Super Intelligence Control Tower (SICT) and adding AI Passport, a cryptographically signed credential that gives every AI agent a verifiable identity and runtime-enforced scope of permissions. It also adds shadow-AI detection, 400+ connectors, cost governance, and policy enforcement, with AI Passport, shadow-AI detection, and cost management expected by year end. Separately, EmployeeWorks gen 3 introduces ToolSmith, a vibe-coding tool-building environment trained on 75,000+ APIs that lets developers create automations via natural language, plus no-code Productivity Assistants and background Productivity Routines for non-developers. Analysts quoted note the approach is promising but caution that enforcement (throttling, kill switches, cost caps) is still largely described in future tense, and unsupervised background routines need a named human owner. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### What is ServiceNow's AI Passport and how does it work? AI Passport is a cryptographically signed credential issued to every AI agent, from ServiceNow or third parties, that is checked at runtime to verify the scope of actions it is authorized to perform. If an agent stays within its passport scope it operates freely, but deviation triggers enforcement actions like redirecting, restricting, reconnecting with context, or a kill switch, with all activity audited. It is built on open specifications so other identity providers or enforcement points can issue and verify credentials, and Nvidia is the launch partner. _daily.dev readers weighing agent governance tools can track how AI Passport's enforcement actually ships._ ### What is ToolSmith in ServiceNow EmployeeWorks? ToolSmith is a vibe-coding developer environment in ServiceNow's third-generation EmployeeWorks that lets developers build automations for AI assistants by describing requirements in natural language, cutting tool-building time from days to minutes. It was trained on over 75,000 APIs, is optimized for reliability and token efficiency, supports conversational testing and refinement, and scans logs to suggest new workflows to build. _Developers exploring natural-language tool building can compare ToolSmith against other vibe coding setups on daily.dev._ ### Are ServiceNow's new AI governance enforcement features like throttling and cost caps actually available yet? No, much of the enforcement is still described in future tense. Analyst Frank Dickson noted that graduated alert, throttle, and block enforcement, along with AI Cost Management integration, are expected by year end rather than shipping immediately, meaning Productivity Routines that run unsupervised in the background currently lack a true automated brake and still require a human owner. _daily.dev helps teams weighing enterprise AI governance claims stay on top of when enforcement features actually land._ ## Similar posts on daily.dev - [ServiceNow: AI bot is resolving 90% of our help desk tickets](https://daily.dev/posts/servicenow-ai-bot-is-resolving-90-of-our-help-desk-tickets-anoq49xqz) · The Register · 0 upvotes · 0 comments - [ServiceNow takes aim at enterprise AI’s workflow bottleneck with AI Workflow Factory](https://daily.dev/posts/servicenow-takes-aim-at-enterprise-ai-s-workflow-bottleneck-with-ai-workflow-factory-6gomomqzd) · InfoWorld · 1 upvotes · 0 comments - [ServiceNow powers actionable enterprise AI with OpenAI](https://daily.dev/posts/servicenow-powers-actionable-enterprise-ai-with-openai-mkql2zayt) · OpenAI · 1 upvotes · 0 comments - [ServiceNow boasts of better bots thanks to experience](https://daily.dev/posts/servicenow-boasts-of-better-bots-thanks-to-experience-gwtgbal2u) · The Register · 1 upvotes · 0 comments --- Tags: [#cloud](https://daily.dev/tags/cloud), [#ai-agents](https://daily.dev/tags/ai-agents), [#vibe-coding](https://daily.dev/tags/vibe-coding), [#ai-governance](https://daily.dev/tags/ai-governance) [View this post on daily.dev](https://daily.dev/posts/servicenow-makes-it-easier-to-build-ai-agents-gives-them-verifiable-identities-tdgsahtlf) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"ServiceNow makes it easier to build AI agents, gives them verifiable identities","url":"https://daily.dev/posts/servicenow-makes-it-easier-to-build-ai-agents-gives-them-verifiable-identities-tdgsahtlf","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/servicenow-makes-it-easier-to-build-ai-agents-gives-them-verifiable-identities-tdgsahtlf"},"datePublished":"2026-10-15T14:05:38.778Z","dateModified":"2026-10-15T17:01:40.993Z","description":"ServiceNow is rebranding its AI Control Tower as the Super Intelligence Control Tower (SICT) and adding AI Passport, a cryptographically signed credential that...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/21e67d96e39c2c864effc1bcf37e2d5c?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/21e67d96e39c2c864effc1bcf37e2d5c?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"InfoWorld","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"InfoWorld","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/bf6d68a999064029b0bb09aa6268f1f3","url":"https://daily.dev/sources/infoworld"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/servicenow-makes-it-easier-to-build-ai-agents-gives-them-verifiable-identities-tdgsahtlf","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"cloud,ai-agents,vibe-coding,ai-governance","timeRequired":"PT7M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"InfoWorld","item":"https://daily.dev/sources/infoworld"},{"@type":"ListItem","position":3,"name":"ServiceNow makes it easier to build AI agents, gives them verifiable identities"}]} {"@context":"https://schema.org","@type":"FAQPage","@id":"https://daily.dev/posts/servicenow-makes-it-easier-to-build-ai-agents-gives-them-verifiable-identities-tdgsahtlf#faq","mainEntity":[{"@type":"Question","name":"What is ServiceNow's AI Passport and how does it work?","acceptedAnswer":{"@type":"Answer","text":"AI Passport is a cryptographically signed credential issued to every AI agent, from ServiceNow or third parties, that is checked at runtime to verify the scope of actions it is authorized to perform. 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