--- title: ServiceNow's Virtual Agent Vulnerability Shows Why AI... description: A critical ServiceNow Virtual Agent vulnerability allowed full platform takeover using just an email address, exploiting three cascading failures: hardcoded... canonical: https://daily.dev/posts/servicenow-s-virtual-agent-vulnerability-shows-why-ai-security-needs-traditional-appsec-foundations-00t2r8uqf twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: ServiceNow's Virtual Agent Vulnerability Shows Why AI Security Needs Traditional AppSec Foundations | daily.dev og:description: A critical ServiceNow Virtual Agent vulnerability allowed full platform takeover using just an email address, exploiting three cascading failures: hardcoded... og:url: https://daily.dev/posts/servicenow-s-virtual-agent-vulnerability-shows-why-ai-security-needs-traditional-appsec-foundations-00t2r8uqf og:image: https://api.daily.dev/og/posts/00t2r8uQF.png og:image:alt: ServiceNow's Virtual Agent Vulnerability Shows Why AI Security Needs Traditional AppSec Foundations og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # ServiceNow's Virtual Agent Vulnerability Shows Why AI Security Needs Traditional AppSec Foundations **[Snyk](https://daily.dev/sources/snyk)** · 8 min read · 0 upvotes · 0 comments ## Summary A critical ServiceNow Virtual Agent vulnerability allowed full platform takeover using just an email address, exploiting three cascading failures: hardcoded API credentials, broken identity verification, and excessive agent privileges. The incident demonstrates that securing AI agents requires traditional application security fundamentals—threat modeling, SAST/DAST, and proper authentication—layered with AI-specific controls like red teaming. Organizations deploying AI agents should audit permissions, enforce strong identity at API boundaries, implement continuous testing, and review agent deployments with the same rigor as code changes. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [ServiceNow AI Agents Can Be Tricked Into Acting Against Each Other via Second-Order Prompts](https://daily.dev/posts/servicenow-ai-agents-can-be-tricked-into-acting-against-each-other-via-second-order-prompts-nnhrt8cqg) · The Hacker News · 1 upvotes · 0 comments --- Tags: [#ai](https://daily.dev/tags/ai), [#authentication](https://daily.dev/tags/authentication), [#appsec](https://daily.dev/tags/appsec) [View this post on daily.dev](https://daily.dev/posts/servicenow-s-virtual-agent-vulnerability-shows-why-ai-security-needs-traditional-appsec-foundations-00t2r8uqf) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"ServiceNow's Virtual Agent Vulnerability Shows Why AI Security Needs Traditional AppSec Foundations","url":"https://daily.dev/posts/servicenow-s-virtual-agent-vulnerability-shows-why-ai-security-needs-traditional-appsec-foundations-00t2r8uqf","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/servicenow-s-virtual-agent-vulnerability-shows-why-ai-security-needs-traditional-appsec-foundations-00t2r8uqf"},"datePublished":"2026-01-15T00:15:51.625Z","dateModified":"2026-01-15T00:16:16.300Z","description":"A critical ServiceNow Virtual Agent vulnerability allowed full platform takeover using just an email address, exploiting three cascading failures: hardcoded...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/3dad883ec008fa414a775fdae3fbf7a6?_a=AQAEulh","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/3dad883ec008fa414a775fdae3fbf7a6?_a=AQAEulh","isAccessibleForFree":true,"articleSection":"Snyk","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"Snyk","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/8fb2a7b471c04bac9af29fbeb3ed1cf6","url":"https://daily.dev/sources/snyk"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/servicenow-s-virtual-agent-vulnerability-shows-why-ai-security-needs-traditional-appsec-foundations-00t2r8uqf","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"ai,authentication,appsec","timeRequired":"PT8M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"Snyk","item":"https://daily.dev/sources/snyk"},{"@type":"ListItem","position":3,"name":"ServiceNow's Virtual Agent Vulnerability Shows Why AI Security Needs Traditional AppSec Foundations"}]} ```