--- title: Shattering the service quo starts with context | daily.dev description: Atlassian has been recognized as a Leader in both the 2026 Gartner Magic Quadrant for IT Service Management Platforms and the Forrester Wave for Conversational... canonical: https://daily.dev/posts/shattering-the-service-quo-starts-with-context-cj0uct5th twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Shattering the service quo starts with context | daily.dev og:description: Atlassian has been recognized as a Leader in both the 2026 Gartner Magic Quadrant for IT Service Management Platforms and the Forrester Wave for Conversational... og:url: https://daily.dev/posts/shattering-the-service-quo-starts-with-context-cj0uct5th og:image: https://api.daily.dev/og/posts/Cj0uCt5Th.png og:image:alt: Shattering the service quo starts with context og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Shattering the service quo starts with context **[Atlassian](https://daily.dev/sources/atlassian)** · 6 min read · 0 upvotes · 0 comments ## Summary Atlassian has been recognized as a Leader in both the 2026 Gartner Magic Quadrant for IT Service Management Platforms and the Forrester Wave for Conversational AI Platforms for Employee Services. The post argues that AI-driven service management depends on rich organizational context, citing a Forrester survey finding that only 18% of organizations have knowledge integrated into a unified context graph. Atlassian positions its Teamwork Graph — spanning 150 billion objects and relationships — as the foundation for connected, context-aware support and operations. Key themes include embedding AI support into collaborative surfaces like Slack, AIOps integrations for incident management, and proactive operations through telemetry and asset intelligence integrations with Jira Service Management. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [Why context is the biggest unlock for your AI strategy](https://daily.dev/posts/why-context-is-the-biggest-unlock-for-your-ai-strategy-vplu1mth2) · Atlassian · 1 upvotes · 0 comments - [It’s time to shatter the service quo](https://daily.dev/posts/it-s-time-to-shatter-the-service-quo-m8myd5kqd) · Atlassian · 1 upvotes · 0 comments - [Context is the missing piece in enterprise AI: Obsidian](https://daily.dev/posts/context-is-the-missing-piece-in-enterprise-ai-obsidian-tklzyog11) · TechCentral · 0 upvotes · 0 comments - [Atlassian Underpins Code Creation With New Agentic Insight Channels](https://daily.dev/posts/atlassian-underpins-code-creation-with-new-agentic-insight-channels-jubmprpyk) · DevOps.com · 0 upvotes · 0 comments - [Atlassian unveils Teamwork Graph, Rovo Max at its Team event](https://daily.dev/posts/atlassian-unveils-teamwork-graph-rovo-max-at-its-team-event-tkllqrr1v) · SD Times · 0 upvotes · 0 comments --- Tags: [#atlassian](https://daily.dev/tags/atlassian), [#aiops](https://daily.dev/tags/aiops) [View this post on daily.dev](https://daily.dev/posts/shattering-the-service-quo-starts-with-context-cj0uct5th) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Shattering the service quo starts with context","url":"https://daily.dev/posts/shattering-the-service-quo-starts-with-context-cj0uct5th","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/shattering-the-service-quo-starts-with-context-cj0uct5th"},"datePublished":"2026-07-29T18:36:25.573Z","dateModified":"2026-07-29T19:09:33.934Z","description":"Atlassian has been recognized as a Leader in both the 2026 Gartner Magic Quadrant for IT Service Management Platforms and the Forrester Wave for Conversational...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/da92b6ff97fb970898e56452206db824?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/da92b6ff97fb970898e56452206db824?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"Atlassian","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"Atlassian","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/44750d8e66de4411bb477159b321bb43","url":"https://daily.dev/sources/atlassian"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/shattering-the-service-quo-starts-with-context-cj0uct5th","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"atlassian,aiops","timeRequired":"PT6M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"Atlassian","item":"https://daily.dev/sources/atlassian"},{"@type":"ListItem","position":3,"name":"Shattering the service quo starts with context"}]} ```