A Monzo staff engineer shares a four-move framework for moving beyond solving technical problems to shaping systems: finding the 'research gap' between the discussed problem and the real one, committing to the right (not smallest) solution, designing for organizational belief and alignment rather than just correctness, and ultimately making yourself unnecessary by spreading ways of thinking rather than just solutions. Illustrated through a project rethinking how customer handling time was measured and generated at source rather than reconstructed after the fact.
Table of contents
Your inbox, upgraded.1. Find the research gapMore like this2. Have conviction about the right solution3. Design for belief, not just correctness4. Make yourself unnecessaryThe shift that matters391 Impressions