--- title: Taco Bell’s voice AI expansion shows the drive-thru has... description: Taco Bell has expanded its Omilia-powered voice AI ordering system to more than 890 U.S. restaurants across 38 states, part of a broader industry shift from... canonical: https://daily.dev/posts/taco-bell-s-voice-ai-expansion-shows-the-drive-thru-has-entered-a-new-phase-qnbuwd1cg twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Taco Bell’s voice AI expansion shows the drive-thru has entered a new phase | daily.dev og:description: Taco Bell has expanded its Omilia-powered voice AI ordering system to more than 890 U.S. restaurants across 38 states, part of a broader industry shift from... og:url: https://daily.dev/posts/taco-bell-s-voice-ai-expansion-shows-the-drive-thru-has-entered-a-new-phase-qnbuwd1cg og:image: https://api.daily.dev/og/posts/QNBUwd1Cg.png og:image:alt: Taco Bell’s voice AI expansion shows the drive-thru has entered a new phase og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Taco Bell’s voice AI expansion shows the drive-thru has entered a new phase **[The Next Web](https://daily.dev/sources/tnw)** · 5 min read · 0 upvotes · 0 comments ## Summary Taco Bell has expanded its Omilia-powered voice AI ordering system to more than 890 U.S. restaurants across 38 states, part of a broader industry shift from pilot programs to full operational deployment of drive-thru AI. Independent mystery-shopper testing from Intouch Insight's 2025 Emerging Experiences Study found stark differences in performance: Bojangles, using Hi Auto's platform, had a 3% employee intervention rate versus 30% at Taco Bell and 33% at Wendy's, along with faster wait times and higher customer satisfaction. Hi Auto processes over 100 million drive-thru orders annually across roughly 1,000 stores in four countries. The piece argues that platform maturity, not brand headlines, is becoming the real differentiator in restaurant AI, with technology providers behind the scenes shaping outcomes more than the individual chains deploying them. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### How does Taco Bell's drive-thru voice AI compare to Bojangles and Wendy's in terms of accuracy? Independent mystery-shopper testing from Intouch Insight's 2025 Emerging Experiences Study found Bojangles, using Hi Auto's AI order taker, had a 3% employee intervention rate, far below Taco Bell's 30% and Wendy's 33%. Bojangles also had the highest share of customers rating the interaction as easy and smooth, at 67%, versus 57% for Taco Bell and 23% for Wendy's. _Evaluating AI vendors before a rollout gets easier when comparisons like this drive-thru AI performance data are close at hand on daily.dev._ ### How many drive-thru orders does Hi Auto's AI process annually? Hi Auto's AI Order Taker processes more than 100 million drive-thru orders annually across roughly 1,000 quick-service restaurant stores in the U.S., U.K., Australia, and New Zealand. This scale is cited as evidence that its platform can maintain performance across many brands and markets rather than in a single controlled pilot. _Teams sizing up AI vendors at scale can track platform track records like this on daily.dev._ ## Similar posts on daily.dev - [McDonald’s tests Archy, an AI drive-thru voice for English and Spanish](https://daily.dev/posts/mcdonald-s-tests-archy-an-ai-drive-thru-voice-for-english-and-spanish-hbvcqxlnf) · The Next Web · 0 upvotes · 0 comments - [Burger King rolls out employee assistance AI that listens in](https://daily.dev/posts/burger-king-rolls-out-employee-assistance-ai-that-listens-in-rjxl3nng8) · The Register · 1 upvotes · 0 comments - [Marc Lore says that AI will soon enable anyone open a restaurant](https://daily.dev/posts/marc-lore-says-that-ai-will-soon-enable-anyone-open-a-restaurant-fpwbqujqg) · TechCrunch · 1 upvotes · 1 comments --- Tags: [#automation](https://daily.dev/tags/automation), [#conversational-ai](https://daily.dev/tags/conversational-ai), [#voice-ai](https://daily.dev/tags/voice-ai) [View this post on daily.dev](https://daily.dev/posts/taco-bell-s-voice-ai-expansion-shows-the-drive-thru-has-entered-a-new-phase-qnbuwd1cg) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Taco Bell’s voice AI expansion shows the drive-thru has entered a new phase","url":"https://daily.dev/posts/taco-bell-s-voice-ai-expansion-shows-the-drive-thru-has-entered-a-new-phase-qnbuwd1cg","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/taco-bell-s-voice-ai-expansion-shows-the-drive-thru-has-entered-a-new-phase-qnbuwd1cg"},"datePublished":"2026-08-20T17:59:21.921Z","dateModified":"2026-08-20T17:59:51.734Z","description":"Taco Bell has expanded its Omilia-powered voice AI ordering system to more than 890 U.S. restaurants across 38 states, part of a broader industry shift from...","image":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/5783c84fe2fe7ba710b510d7f657e5d5?_a=AQAEuop","thumbnailUrl":"https://media.daily.dev/image/upload/f_auto,q_auto/v1/posts/5783c84fe2fe7ba710b510d7f657e5d5?_a=AQAEuop","isAccessibleForFree":true,"articleSection":"The Next Web","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"The Next Web","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/tnw","url":"https://daily.dev/sources/tnw"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/taco-bell-s-voice-ai-expansion-shows-the-drive-thru-has-entered-a-new-phase-qnbuwd1cg","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"automation,conversational-ai,voice-ai","timeRequired":"PT5M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"The Next Web","item":"https://daily.dev/sources/tnw"},{"@type":"ListItem","position":3,"name":"Taco Bell’s voice AI expansion shows the drive-thru has entered a new phase"}]} {"@context":"https://schema.org","@type":"FAQPage","@id":"https://daily.dev/posts/taco-bell-s-voice-ai-expansion-shows-the-drive-thru-has-entered-a-new-phase-qnbuwd1cg#faq","mainEntity":[{"@type":"Question","name":"How does Taco Bell's drive-thru voice AI compare to Bojangles and Wendy's in terms of accuracy?","acceptedAnswer":{"@type":"Answer","text":"Independent mystery-shopper testing from Intouch Insight's 2025 Emerging Experiences Study found Bojangles, using Hi Auto's AI order taker, had a 3% employee intervention rate, far below Taco Bell's 30% and Wendy's 33%. Bojangles also had the highest share of customers rating the interaction as easy and smooth, at 67%, versus 57% for Taco Bell and 23% for Wendy's. Evaluating AI vendors before a rollout gets easier when comparisons like this drive-thru AI performance data are close at hand on daily.dev."}},{"@type":"Question","name":"How many drive-thru orders does Hi Auto's AI process annually?","acceptedAnswer":{"@type":"Answer","text":"Hi Auto's AI Order Taker processes more than 100 million drive-thru orders annually across roughly 1,000 quick-service restaurant stores in the U.S., U.K., Australia, and New Zealand. This scale is cited as evidence that its platform can maintain performance across many brands and markets rather than in a single controlled pilot. Teams sizing up AI vendors at scale can track platform track records like this on daily.dev."}}]} ```