Shane van der Merwe of Merchant West discusses why businesses are shifting from owning hardware to accessing it via subscription models. Key drivers include AI-accelerated obsolescence cycles (hardware becoming outdated in 2-3 years), global chip supply constraints, and the financial benefits of moving from capex to opex. The conversation covers how this trend affects SMEs and enterprises alike, the circular economy angle of returned devices, POPIA-compliant data destruction, and how freeing up capital from IT assets lets companies focus on core operations.
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