--- title: TCS+ | Vox on AI, data rules and omnichannel... description: Vox's head of telephony, Natalie van der Merwe, discusses why small and medium-sized businesses need an omnichannel communication strategy. The episode covers... canonical: https://daily.dev/posts/tcs-vox-on-ai-data-rules-and-omnichannel-communication-for-smes-d4ba6ysw1 twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: TCS+ | Vox on AI, data rules and omnichannel communication for SMEs | daily.dev og:description: Vox's head of telephony, Natalie van der Merwe, discusses why small and medium-sized businesses need an omnichannel communication strategy. The episode covers... og:url: https://daily.dev/posts/tcs-vox-on-ai-data-rules-and-omnichannel-communication-for-smes-d4ba6ysw1 og:image: https://api.daily.dev/og/posts/d4bA6YsW1.png og:image:alt: TCS+ | Vox on AI, data rules and omnichannel communication for SMEs og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # TCS+ | Vox on AI, data rules and omnichannel communication for SMEs **[TechCentral](https://daily.dev/sources/techcentral)** · 2 min read · 0 upvotes · 0 comments ## Summary Vox's head of telephony, Natalie van der Merwe, discusses why small and medium-sized businesses need an omnichannel communication strategy. The episode covers what omnichannel means, how customer expectations have shifted, and what a fragmented communication setup can cost a business in customer loyalty and internal disruption. It also touches on AI's role in business communications and regulatory considerations around data exchanged across different platforms. Van der Merwe offers guidance on building a business case for omnichannel investment and how SMEs can start improving their setup. This TCS+ episode is sponsored. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [Smartz Solutions, Cloud On Demand showcase human-centric AI for modern contact centres](https://daily.dev/posts/smartz-solutions-cloud-on-demand-showcase-human-centric-ai-for-modern-contact-centres-w2kenpylq) · TechCentral · 0 upvotes · 0 comments - [Why Nicole Junkermann sees opportunity for smaller shops](https://daily.dev/posts/why-nicole-junkermann-sees-opportunity-for-smaller-shops-donzwedcz) · Medium · 0 upvotes · 0 comments - [Deutsche Telekom is replacing phone menus with AI agents, its AI chief says](https://daily.dev/posts/deutsche-telekom-is-replacing-phone-menus-with-ai-agents-its-ai-chief-says-9w74imftr) · The Next Web · 1 upvotes · 0 comments - [Customers have new expectations. Is your CX ready?](https://daily.dev/posts/customers-have-new-expectations-is-your-cx-ready--ili3blj3g) · TechCentral · 0 upvotes · 0 comments --- [View this post on daily.dev](https://daily.dev/posts/tcs-vox-on-ai-data-rules-and-omnichannel-communication-for-smes-d4ba6ysw1) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"TCS+ | Vox on AI, data rules and omnichannel communication for SMEs","url":"https://daily.dev/posts/tcs-vox-on-ai-data-rules-and-omnichannel-communication-for-smes-d4ba6ysw1","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/tcs-vox-on-ai-data-rules-and-omnichannel-communication-for-smes-d4ba6ysw1"},"datePublished":"2026-10-26T11:40:19.703Z","dateModified":"2026-10-26T11:53:37.213Z","description":"Vox's head of telephony, Natalie van der Merwe, discusses why small and medium-sized businesses need an omnichannel communication strategy. 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