A senior professional services engineer at Temporal shares a four-layer framework for navigating production roadblocks: Foundation (deep knowledge of your business, downstream systems, and costs), Restless Mind (recognizing impatience-driven anti-patterns like rushing to production or panic fixes), Awareness (the discipline to return to foundational knowledge before acting), and Ego-Free Decisions (collaborative problem-solving without defensiveness). A real-world case study illustrates how scaling out workers during a production outage backfired because the root cause was downstream rate limits being overwhelmed — and how scaling down actually resolved the backlog faster.
•34m watch time
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